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5 Top Questions a Virtual/Outsourced BDC can NOT answer?

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Jeff Kershner

Jeff Kershner

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During today's #RefreshFriday we discussed the Pros and Cons of an outsourced/virtual BDC versus an in-house dealership BDC.

During the the show, I asked what some of the top questions and obstacles an outsourced BDC would struggle with that would give an in-house BDC advantage. We we discussed and reviewed a few of them but wanted to bring this discussion to the forums for all of us to share.

So - what are more important questions and obstacles an outsourced BDC would struggle with?



(y)
 
#4
Jeff Kershner said:
During today's #RefreshFriday we discussed the Pros and Cons of an outsourced/virtual BDC versus an in-house dealership BDC.

During the the show, I asked what some of the top questions and obstacles an outsourced BDC would struggle with that would give an in-house BDC advantage. We we discussed and reviewed a few of them but wanted to bring this discussion to the forums for all of us to share.

So - what are more important questions and obstacles an outsourced BDC would struggle with?



(y)
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From experience, it is hard to answer these:

Can you sit in it and tell me if it was smoked in?
Can you send me a video?
Is there rust on the frame (if it is not shown in pics)?



Side note: Is there a recording of past Refresh Fridays?
 
Dealer Authority - 250

✨ AI Highlights

  • Automotive professionals debate the limitations of outsourced/virtual BDCs (Business Development Centers) compared to in-house teams, identifying questions that remote staff cannot adequately answer due to lack of physical presence at the dealership.
  • Key challenges include vehicle-specific inquiries (location on lot, condition details like smoke damage or rust, video requests), immediate access to dealership personnel, and service department information beyond basic operating hours.
  • The thread illustrates that while outsourced BDCs offer efficiency benefits, their inability to physically inspect inventory and navigate dealership relationships creates meaningful competitive disadvantages.

Automotive professionals debate the limitations of outsourced/virtual BDCs (Business Development Centers) compared to in-house teams, identifying questions that remote staff cannot adequately answer due to lack of physical presence at the dealership. Key challenges include vehicle-specific inquiries (location on lot, condition details like smoke damage or rust, video requests), immediate access to dealership personnel, and service department information beyond basic operating hours. The thread illustrates that while outsourced BDCs offer efficiency benefits, their inability to physically inspect inventory and navigate dealership relationships creates meaningful competitive disadvantages.

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