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5 Top Questions a Virtual/Outsourced BDC can NOT answer?

Jeff Kershner

Founder
May 1, 2005
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During today's #RefreshFriday we discussed the Pros and Cons of an outsourced/virtual BDC versus an in-house dealership BDC.

During the the show, I asked what some of the top questions and obstacles an outsourced BDC would struggle with that would give an in-house BDC advantage. We we discussed and reviewed a few of them but wanted to bring this discussion to the forums for all of us to share.

So - what are more important questions and obstacles an outsourced BDC would struggle with?



(y)
 

john.quinn

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Dec 2, 2009
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Where is this unit parked?
Is there snow on the truck?
Where do you sit/where can I find you?
Can you introduce me to the Service advisor?
How does Kershner's hair look today?