• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

Using Manufacturer Digital Marketing Services?

Are you using a Manufacturer Digital Marketing Service and #1 in your market?


  • Total voters
    1
May 4, 2015
1
0
First Name
Brent
Something that I never paid attention to until working with new clients, is the number of dealers that solely use manufacturer marketing services. Using a manufacturer's service is better than nothing but when all of your competition in your DMA is using the same service, wouldn't it be time to look for something different to stand out? I scoped out competition in a certain metro market and every single website looked exactly the same, paid search exactly the same, social posts..... the same. When will manufacture marketing programs allow for more customizable options? Personally, I am not complaining because it helps my company easily take market share. But when Manufacturers require that their dealers participate in their cookie-cutter marketing strategies, aren't they just asking their competition to conquest their market share?
 
But when Manufacturers require that their dealers participate in their cookie-cutter marketing strategies, aren't they just asking their competition to conquest their market share?

Yes.

That said, some of the top selling dealerships in my area have the worst websites and digital strategies.
Example: Barrie Ford - http://www.barrieford.com/
I don't think their website can get much slower or worse, but they outsell everyone and nobody is eating their lunch today.

There's no "instant winner" in any of this (that I have found yet).
So the answer is, "Yes, using the same program as your competitors is bad" but "No, I don't think that changing will immediately give you your competitors market".
 
Yes.

That said, some of the top selling dealerships in my area have the worst websites and digital strategies.
Example: Barrie Ford - http://www.barrieford.com/
I don't think their website can get much slower or worse, but they outsell everyone and nobody is eating their lunch today.

There's no "instant winner" in any of this (that I have found yet).
So the answer is, "Yes, using the same program as your competitors is bad" but "No, I don't think that changing will immediately give you your competitors market".

I agree. Yeah the barrieford.com site is bad (did I just see flash?) compared to what most of us here believe a "Great Website" to be. But in the car dealer business, largest inventory, solid operations, and a great reputation will hands down beat any killer website or marketing strategy anywhere in the country. There are too many offline factors that matter much more than just great digital marketing alone.
 
There's no competitive advantage in using OEM managed digital marketing services.

The OEM wants to sell as many cars as possible. Granted, that does help a dealer's cause, but your competition is also benefiting from it. Especially in urban areas where you competitors are likely to be in closer proximity. I don't think they give a shit if you conquest a competitor's new car customers. It's all the same to them.
 
Last edited:
Manufacturers should offer more customizable marketing options to allow dealers and digital marketing agencies, like Ignite Digital, HikeMyTraffic®, or Disruptive Advertising, to stand out. When all dealers and agencies use the same strategies, it leads to uniformity, making it hard to differentiate. By providing flexibility in ads, websites, and content, manufacturers can help create unique branding, attracting more customers and reducing market competition.
 
Using manufacturer digital marketing services helps boost brand visibility, attract customers, and drive sales. Hikemytraffic® offers tailored strategies for manufacturers, focusing on SEO, content marketing, and ads to grow online presence.
 

✨ AI Highlights

Dealers debate whether relying solely on manufacturer-provided digital marketing services puts them at a competitive disadvantage, given that all competitors in a market typically use identical websites, paid search campaigns, and social media strategies. While several participants acknowledge that using standardized OEM services is suboptimal for differentiation, others point out that strong dealership fundamentals (inventory, operations, reputation) matter more than digital marketing sophistication, and that upgrading digital strategy alone won't immediately capture competitors' market share. The thread reveals a tension between the industry's push for customized, differentiated marketing and the practical reality that manufacturers have little incentive to enable individual dealers to outcompete each other.

Replies Views 5 4,857 Started Last Reply