Resource 19 Real-World Examples: Google Review Response Techniques for 2021 2021-05-28

When consumers need to find a local business, the first place they turn is Google.

• 85% of customers trust online reviews as much as a personal recommendation.
• The average customer reads 10 reviews before they feel like they can trust a local business.

With Google reviews becoming increasingly important in the customer journey, businesses need a smart review management strategy that will boost their search rankings, build customer trust, and drive new business.

What You'll Learn​

• 1-star, no comment reviews
• Handling refund requests
• 4-stars, but negative?
• How to hold your ground
• How to sell without being salesy
• Variety is the spice of life (what this means for your review responses)

These are to-the-point techniques our team uses every day.