reputation management

  1. Dan Sayer

    Google halts New Reviews, Review Replies, and Q&A due to COVID-19?

    My FordDirect rep sent me this link yesterday after trying to figure out why Reputation.com wasn't working. https://support.google.com/business/answer/9792336?p=covid_LF&visit_id=637206712895189360-1477065039&rd=1 This line and the bottom struck me as odd. I went to my local DMV site to...
  2. flosho

    Soliciting Positive Service Reviews

    Our sales department does an excellent job providing exceptional customer service and making a happy customer when they come in to purchase their new-to-them BMW or Mercedes, etc. It's "easy" to have a happy customer that leaves a 5-star review. On the flip side, we have a service department...
  3. Jeff Kershner

    Billion Dollar Bully - A documentary exposing Yelp!

    Will this documentary finally expose Yelp to the masses for what they truly are - a crooked-ass company!? We've had many conversations here in the forums over the years around Yelp, and their crooked ways. Here they are for reference: Why Yelp should Seriously Eat S*^&% and Die Why We Said...
  4. Dan Sayer

    Math Problem - If we have 361 Reviews with a 4.3 Average how many...

    If you clicked on this because you saw "Math Problem" then I applaud you. I'm pretty sure I peaked mentally at 38 and all new information I take in replaces one piece of information that I probably needed... I'm looking for an excel formula to figure how many 5-Star reviews would be needed...
  5. Dane Saville

    Interesting Facebook Reviews Update

    What are your thoughts on the update to Facebook's reviews? Does this make it easier for fallacious claims? Or does this update benefit dealers because Recommendations are more trackable? Just for the sake of conversation, here's a quick breakdown of the update and my thoughts on it: Ratings...
  6. Matt Murray

    Deals4Dealers Do you get reviews?

    Widewail helps dealers manage online customer reviews. We monitor the most powerful online review sites including Google, Facebook, Cars.com, DealerRater and Edmunds for any new reviews received by our customers, responding on behalf of the business. You can choose to have us monitor and...
  7. Tim Martell

    Deals4Dealers March Marketing Deal DR Exclusive!

    SEO, Facebook marketing, reputation management! Click here to claim your offer and receive a free evaluation on your dealership's digital presence! No upper limitation on scope of services! Billable services must begin on April 1, 2018. Not applicable to existing clients.
  8. Cars.com PR

    PR & News DealerRater Rolls Out Enhanced Connections Products To Automate The Process And Help Dealers Sell Mo

    DealerRater Rolls Out Enhanced Connections Products To Automate The Process And Help Dealers Sell More Cars, Faster WALTHAM, Mass. – December 7, 2017 – Fresh off the heels of earning its four millionth consumer-submitted review and celebrating its 15-year anniversary, DealerRater has rolled out...
  9. Jeff Kershner

    When is it time to hire a PR Firm? Napleton Infiniti

    I'm sure by now most of you have seen or read what is going on with Napleton Infiniti - https://www.facebook.com/INFINITITALLY/ Be sure to check out their position and "apology" and the 100's of comments. If you're not familiar, Napleton Infiniti I guess decided it would be a good idea to use...
  10. Chandra Dickson

    DealerRater Employee Certified - help me understand...

    Hey friends! Our dealership has a plugin that allows for our DealerRater "certified" employees to show up on our "Meet Our Staff" page. We absolutely LOVE DealerRater around here! It's a strong tool; we're a dealer of the year through them and strive to make LotShot part of every customer...
  11. Steve Stauning

    Webinar Real Reputation Management - September 9, 2016

    I am hopeful someone from your team was able to attend my last live training event. Either way, I wanted to make certain you were aware of the next online training session I’m conducting at 1 PM Eastern / 10 AM Pacific on Friday, September 9. During this free live video training, I will teach...
  12. Jeff Kershner

    DealerRater Mobile App - LotShot - are you using it?

    Over in the thread where I'm somewhat documenting my return to the dealership, I mention DealerRater's new(er) mobile app LotShot. The app has been out for awhile now, @kevinfrye first wrote about it in his Digital Dealer 17 Review. If you're a DealerRater partnered dealership and you're not...
  13. Jeff Kershner

    Kershner's back to the dealer diary

    It's been a bit over 10 years since I've been on ground level (day to day operations) at the dealership. Since then, was on the "corporate" level for one of the more larger groups in the US, director of marketing for a smaller group in my hometown, helped build and get AutoHook off the ground...
  14. Jeff Kershner

    Are you a Cars_com RepairPal Certified Service Department?

    Cars.com and RepairPal have had a partnership of some degree dating back to 2008. Here's a snippet from the 2008 announcement... RepairPal will join forces with Cars.com to deliver a unique experience for consumers needing automobile repair and ownership information. The two companies will work...