reputation management

  1. Jeff Kershner

    When is it time to hire a PR Firm? Napleton Infiniti

    I'm sure by now most of you have seen or read what is going on with Napleton Infiniti - https://www.facebook.com/INFINITITALLY/ Be sure to check out their position and "apology" and the 100's of comments. If you're not familiar, Napleton Infiniti I guess decided it would be a good idea to use...
  2. Chandra Dickson

    DealerRater Employee Certified - help me understand...

    Hey friends! Our dealership has a plugin that allows for our DealerRater "certified" employees to show up on our "Meet Our Staff" page. We absolutely LOVE DealerRater around here! It's a strong tool; we're a dealer of the year through them and strive to make LotShot part of every customer...
  3. Steve Stauning

    Webinar Real Reputation Management - September 9, 2016

    I am hopeful someone from your team was able to attend my last live training event. Either way, I wanted to make certain you were aware of the next online training session I’m conducting at 1 PM Eastern / 10 AM Pacific on Friday, September 9. During this free live video training, I will teach...
  4. Jeff Kershner

    DealerRater Mobile App - LotShot - are you using it?

    Over in the thread where I'm somewhat documenting my return to the dealership, I mention DealerRater's new(er) mobile app LotShot. The app has been out for awhile now, @kevinfrye first wrote about it in his Digital Dealer 17 Review. If you're a DealerRater partnered dealership and you're not...
  5. Jeff Kershner

    Kershner's back to the dealer diary

    It's been a bit over 10 years since I've been on ground level (day to day operations) at the dealership. Since then, was on the "corporate" level for one of the more larger groups in the US, director of marketing for a smaller group in my hometown, helped build and get AutoHook off the ground...
  6. Jeff Kershner

    Are you a Cars_com RepairPal Certified Service Department?

    Cars.com and RepairPal have had a partnership of some degree dating back to 2008. Here's a snippet from the 2008 announcement... RepairPal will join forces with Cars.com to deliver a unique experience for consumers needing automobile repair and ownership information. The two companies will work...
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