Favorite Service Dept. Reward/Loyalty Programs

[MollyCurry]

I'm vetting reward programs for a client. What vendors should I look at? Thank you!

 

[Alexander Lau]

I'd make sure to differentiate between sales and fixed-ops. Loyalty programs work better under fixed-ops, IMO. Most application focus on those. I used to partner with a few of these and pitch to dealers as part of their overall strategy.

1. http://www.remembergroup.com/automotive/your-why-by
   1. I think it still imports (API) into DealerSocket CRM Contact Dashboard
2. http://www.autoawards.com
3. http://www.performanceloyalty.com/products/verticals/auto.shtml
   
4. https://www.bellycard.com/retail-loyalty-programs/automotive
5. http://www.loyaltyworks.com (work with dealers)
   
6. https://www.clutch.com (might no longer be in automotive)
   
7. http://www.autoalert.com (I think they used to dabble in this, had a beta)
   
8. http://dealer.loyalty-trac.com (fixed-ops)
   
9. https://www.loyaltygator.com/automotive (fixed-ops)

I'm sure some of these can mold their programs around fixed-ops:

1. https://www.shopkick.com
   
2. https://www.flok.com
   
3. https://merchant.spendgo.com/index.htm
   
4. http://www.punchcard.com (pretty interesting)

etc.,

 

[MollyCurry]

Awesome! Thank you for the quick response.

 

[Jeff Kershner]

I always thought Flok looked promising.

 

[MollyCurry]

Anyone have any experience with these vendors:
http://www.autopoint.com/
http://www.dealerrewards.com/
https://ackroo.com/
http://www.iq724.com/en/solutions#automobile
http://www.ncompasstrac.com/DealerAppCloud.html
http://www.rewardlogix.com/
https://us.epsilon.com/data-driven-marketing-solutions/customer-focused-loyalty-program
http://www.mycustomerdata.com/
https://www.autoloop.com/loyalty/
https://www.loyalaction.com/en/features/
https://getfidelis.com/

 

[Alexander Lau]

You might also want to take a look at http://www.3birdsmarketing.com/dealer-solutions/service. At the end of the day, all of those loyalty apps are about service / fixed-ops and sales retention. Then again, I'm unsure of the consulting extent / what you're looking to provide the client.

 

[Elizabeth Apps]

I like rewads logix. Small but very good. Also check with your CRM sometimes they have programs that they will just give you!

 

[Alexander Lau]

No offense, but any group using Macromedia / Adobe Flash, in 2017, I tend to stay away from them.

http://www.rewardlogix.com

 

[craigh]

No offense, but any group using Macromedia / Adobe Flash, in 2017, I tend to stay away from them.

http://www.rewardlogix.com

I would run away. Sprint as fast as I can.
Flash is dead, insecure and an atrocious user experience.
Additionally, mobile support is bad at best.