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Authenticom / DealerVault was attacked

Alex Snyder

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On October 31st, Authenticom flags went up. They discovered an intruder trying to get customer data. According to Authenticom the intruder was unsuccessful, and as he realized he wasn't going to get anything he went into sabotage mode. While data was safe and secure, the attackers were able to inflict significant damage.


They were without email, phones, and their chat system until last week. Fortunately, I was able to connect with one of my contacts on their personal cell phone and was given some details. I was also given permission to post this thread on their behalf.

Once the dust settles, it is my hope they will allow us to host them on a future RefreshFriday to talk about the experience. Airing the details may help all of us be prepared for the day WHEN not IF some jackass maliciously comes after our systems.

I feel bad for the crew at Authenticom having to fight this thievery attempt. Mother:naughty:ing piece of :poop:s do this stuff:rocket:

Status updates on the recovery efforts can be found on their website: https://www.authenticom.com/status-update
 

✨ AI Highlights

Authenticom/DealerVault experienced a security breach on October 31st where an attacker attempted to access customer data but allegedly failed; the intruder then shifted to sabotage mode, disabling their email, phones, and chat systems for several days before service was restored. The original poster plans to have Authenticom detail their experience on a future community event to help dealers prepare for similar incidents. Skepticism emerged in replies, with community members doubting the claim that no data was actually compromised.

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