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#RefreshFriday Get your Phone up Game up | Mike Hoyser

Jeff Kershner

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View: https://www.youtube.com/watch?v=1xFbE4aAOUM


We all know our sales team turned into order takers while vehicle supply was low. We all know we need to do something to get their game back on. What have we done to enhance their skills again?

Phone Ninjas' Mike Hoyser has been listening to calls and can help identify the main places salespeople are messing up right now. He also has some advice on how to help them fix it.

Let's get back to basics on the phone! It is far past time.

Join us LIVE on Facebook, LinkedIn, or YouTube Friday at 1PM
DealerRefresh
https://www.linkedin.com/company/dealerrefresh
 
I'm really intrigued by Mike Hoyser's insights on improving phone skills for the sales team. In today's competitive market, having effective phone techniques is a game-changer! If there's a full record or any resources available, I'd love to dive deeper into it and share it with our team.
 
I'm really intrigued by Mike Hoyser's insights on improving phone skills for the sales team. In today's competitive market, having effective phone techniques is a game-changer! If there's a full record or any resources available, I'd love to dive deeper into it and share it with our team.

So, I believe going back to basics on the phone is a smart move. Refreshing those essential skills and identifying areas for improvement can empower our team to excel.
 
Last edited by a moderator:
I'm really intrigued by Mike Hoyser's insights on improving phone skills for the sales team. In today's competitive market, having effective phone techniques is a game-changer! If there's a full record or any resources available, I'd love to dive deeper into it and share it with our team.
 
I'm really intrigued by Mike Hoyser's insights on improving phone skills for the sales team. In today's competitive market, having effective phone techniques is a game-changer! If there's a full record or any resources available, I'd love to dive deeper into it and share it with our team.


So, I believe going back to basics on the phone is a smart move. Refreshing those essential skills and identifying areas for improvement can empower our team to excel.
 
Last edited by a moderator:

✨ AI Highlights

This thread promotes a RefreshFriday webcast featuring Phone Ninjas' Mike Hoyser, who analyzes actual sales calls to identify where dealership sales teams are underperforming after the low-inventory period turned many into order takers. The key insight is that dealerships need to systematically refresh their teams' phone skills and return to sales fundamentals to remain competitive. Multiple forum members express interest in accessing resources and training materials from the webcast to implement these improvements with their teams.

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