ChatGPT is pretty insane and cool, and I can't deny the handiness of streamlining some simple, straightforward marketing copy (although I will say that the Service Email example above is too long, rigid, and overly descriptive of the services. Of course it can help you start and then you can pare it down from there and add a little more personality lol). I think there is value in automating some rote, repetitive tasks, but not using it in any capacity where relationship-building is important.
However, I will caution to be wary of using it in active customer-facing interactions. Arguably, it still has time to learn, but I don't think it's quite ready. Check out what we asked it yesterday:
"What is the difference between the 2023 Tahoe and the 2022 Tahoe?"
"The 2022 and 2023 Chevrolet Tahoe are two different model years of the same vehicle, and there may be some differences between them. However, without more specific information, it is not possible for me to accurately compare the two model years and identify any differences.
In general, it is common for automakers to make updates and changes to their vehicle models from one year to the next, in order to improve performance, safety, and features. These changes can include updates to the engine, suspension, interior and exterior design, and technology features.
If you would like more information about the specific differences between the 2022 and 2023 Tahoe, I recommend contacting a Chevrolet dealership or consulting the manufacturer's website. They should be able to provide you with more detailed information about the features and changes that have been made to the Tahoe for each model year."
This might be a strong statement, but I'm not sure it could ever be convincingly human in a customer service way. It has a massive data set that it was trained on, but could have a tough time relating to customers or interacting with them in a meaningful way.
Just my two cents!
