Manny,
How can we rely on customers writing good reviews? Hell, most of them don't write effectively. If you want something done right, do it yourself. I can write better reviews than 99% of the customers.
Obviously, that customer had an ax to grind but you can't dispute his findings. All of those five star ratings on Driving Sales come into question.
"DrivingSales verifies all ratings and you can rest assured when you see this icon the rating has been submitted by an actual dealer. To learn more about how the vendor ratings work please read Our Promise."
Why are the people making these reviews, on Driving Sales, anonymous? Oh, trust me, I promise. Look at the titles of these people writing the reviews: Marketing Manager, Internet Marketing Director (twice) and Sales? There was a GM and two BDC managers.