Thanks Jeff, I will get that settled today. Trying to help someone else and I get a little help. Funny how that works... Wish more dealers were open and on these forums!
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ELead BDC. Anyone else using them, or can give me a review of thier services.
- Thread starter kcar
- Start date
- Oct 23, 2011
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- Kelly
We started our eLead install/on site training today. If it could be a question-I've asked it--if it could be broke-we did it. The control freak in me wanted to own our emails and have them tracked in the CRM. I think the email hosting via eLead is running us $200/mo. I know if/when we leave, we'll lose the past emails...but don't you always lose a lot of info with a switch anyway? (looking at using outlook or the like as a way to save emails-ideas?)
I also want to see about trying to get my DDC, Cars & AT 800#'s into elead-- ?possible?
I have to say I
the DealerSocket Dashboard in the demo, but there seems to be a lot of great features with eLead. My Sales & Desk Managers were the ones to pick eLead for the tools they will be using on the floor ever day.
I too am very scared by the call center. Our marketing is all about being a real, friendly, Family Oriented business and the idea of a pushy call center person who doesn't even know Caboose (he's our Moose [Mascot])...yet I get they are more polished, likely to be better on the phone than over half of my guys (and not half as pushy as another 1/4)
Here under the rock...this is a BIG week at OCJ and if we can make a go at it...anyone can!
I also want to see about trying to get my DDC, Cars & AT 800#'s into elead-- ?possible?
I have to say I
the DealerSocket Dashboard in the demo, but there seems to be a lot of great features with eLead. My Sales & Desk Managers were the ones to pick eLead for the tools they will be using on the floor ever day.I too am very scared by the call center. Our marketing is all about being a real, friendly, Family Oriented business and the idea of a pushy call center person who doesn't even know Caboose (he's our Moose [Mascot])...yet I get they are more polished, likely to be better on the phone than over half of my guys (and not half as pushy as another 1/4)
Here under the rock...this is a BIG week at OCJ and if we can make a go at it...anyone can!
- May 1, 2006
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- Alex
I have an idea. It is my number 1 project right now
We can carry that conversation off DealerRefresh. Shoot me an email at alex dot snyder @dealer.com
This may be slightly off topic, but it is in regards to eleads. We also use it as an ILM and we got an update a few days ago and since then we have had all kinds of bugs in the system-anyone else experiencing this problem? Also, I read that a couple people work eleads on their ipad, but I have to say, it never works right when I try to use it on mine? Maybe I have some setting wrong, not sure.
ajholland, I have received the updates and am experiencing little bugs. They seem to be going away, but I haven't really paid a lot of attention the last few days. I'm guessing they're just growing pains. As far as the ipad, i haven't experienced any trouble using the ilm. it seems to work pretty smoothly for me. I'll mess around with one today, to see what happens.
I spoke with the guys at elead about my ipad and they are working on it. When I am on the dashboard and try to click on a customer waiting for a response, it highlights about 1 inch above my finger. The only way to get to the customer is to do a search for their name.
Kelly,
It was great to get to spend some time with you yesterday. I really look forward to finalizing the internet processes we talked about yesterday. As to the Call Center's knowledge of Caboose, I am going to have all of them watch the YouTube video during training next week.
Thanks for showing me the misaligned clicks on the iPhone / iPad yesterday, I'll see what we can do to work around our friends at Apple.
Brian
It was great to get to spend some time with you yesterday. I really look forward to finalizing the internet processes we talked about yesterday. As to the Call Center's knowledge of Caboose, I am going to have all of them watch the YouTube video during training next week.
Thanks for showing me the misaligned clicks on the iPhone / iPad yesterday, I'll see what we can do to work around our friends at Apple.
Brian
✨ AI Highlights
- Users discuss their experiences with eLead's ILM (Inbox Lead Management) and BDC services, with mixed results: one salesperson praises eLead ILM as superior to competitors like Reynolds and ADP for its manual follow-up scheduling flexibility, while another dealer reports problems with lead quality, pushy call center tactics, and frequent technical support issues.
- A key takeaway is that eLead's ILM platform itself functions well operationally, but the call center's lead generation and appointment-setting practices are questionable, and users should consider configuring custom email domains rather than using the default @eleadtrack.net address.
Users discuss their experiences with eLead's ILM (Inbox Lead Management) and BDC services, with mixed results: one salesperson praises eLead ILM as superior to competitors like Reynolds and ADP for its manual follow-up scheduling flexibility, while another dealer reports problems with lead quality, pushy call center tactics, and frequent technical support issues. A key takeaway is that eLead's ILM platform itself functions well operationally, but the call center's lead generation and appointment-setting practices are questionable, and users should consider configuring custom email domains rather than using the default @eleadtrack.net address.
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