Free! 24/7 Live Dealer Chat Support, Staff, and Leads (Case Study 2 Months)

[Shereef]

We will be sending out the numbers tonight after midnight, so keep an eye on this thread tomorrow to see all four dealers numbers for the first week...


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[Maria Jones Toyota of Irv]

[FONT=verdana, helvetica, sans-serif]Hello everyone here are our numbers from Toyota of Irving. Let me say the impact on our web leads is amazing (see below) to say that we love Carchat24 and Rick our rep would be an understatement! The quality of these sales leads surpasses anything in our wildest dreams not to mention that our parts and service department is also benefiting from Carchat24. Anyway see ya next week and keep chatting![/FONT]

Week: 6/01/10 - 6/08/10

Total Unique Visitors: 1,267
Total Website Leads without Chat Leads: 19
Lead Conversion % without Chat Leads: 1.49
Total CarChat24 Leads/Appointments/Queries: 11
Total Conversion % with Chat Leads 2.36
Total Lead Conversion % increase: 58% INCREASE IN LEADS!

 

[4rdguy_Barrie]

Barrie Ford June 1st through the 7th (Week 1)

Total Unique Visitors: 2,999
Total Website Leads without Chat Leads: 34
Lead Conversion % without Chat Leads: 1.13%
Total CarChat24 Leads/Appointments/Queries: 19
Total Conversion % with Chat Leads 1.76%
Total Lead Conversion % increase: + 55.88%

 

[Rick Wuest]

Maria It truly is a pleasure to help you sell more cars and improve your customers experience on your website. After over 17 years experience in the retail end of the biz the last 6 years heavily involved in the BDC and Internet I have to say I have never seen a bigger no brainer for websites. It's a little like teleporting a salesman into the car of someone driving by your dealership. I mean they drove by saw what you had to offer on the front line and just kept going, well now your talking to them about other goods and services your dealership offers as they drive by in real time! I could go on for hours about this needless to say I am very passionate about this.

 

[Dave Arnold]

Hey Folks,

Apologies for the delay, I was on the road yesterday and got caught without the numbers.

Here is the June 1-7 post for Toyota Town for Week 1:

TOYOTA TOWN (JUNE 1 – 7)

[FONT=&quot]Total Unique Visitors: 1052[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Website Leads without Chat Leads: 20[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Lead Conversion % without Chat Leads: 1.90%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 14[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Conversion % with Chat Leads: 3.23%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Lead Conversion % increase: 70 % Increase in Leads[/FONT]
Richmond Hill Toyota to follow momentarily.

 

[Dave Arnold]

Here is Richmond Hill Toyota:

RICHMOND HILL TOYOTA (JUNE 1-7)

[FONT=&quot]Total Unique Visitors: 1031 [/FONT]
[FONT=&quot]Total Website Leads without Chat Leads: 17[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Lead Conversion % without Chat Leads: 1.65%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 16[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Conversion % with Chat Leads: 3.2%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Lead Conversion % increase: 93.93% Increase in Leads[/FONT]


Cheers,

Dave Arnold

 

[Ryan Thompson]

Here is Richmond Hill Toyota:

RICHMOND HILL TOYOTA (JUNE 1-7)

[FONT=&quot]Total Unique Visitors: 1031 [/FONT]
[FONT=&quot]Total Website Leads without Chat Leads: 17[/FONT]
[FONT=&quot]Lead Conversion % without Chat Leads: 1.65%[/FONT]
[FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 16[/FONT]
[FONT=&quot]Total Conversion % with Chat Leads: 3.2%[/FONT]
[FONT=&quot]Total Lead Conversion % increase: 93.93% Increase in Leads[/FONT]


Cheers,

Dave Arnold

Thanks Dave!! Good stuff.

 

[Shereef]

Next post will be the 2nd week numbers, 14 days of data on the 15th. Great start, if anyone has any questions, or comments please post them here on the forum.


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[Maria Jones Toyota of Irv]

[FONT=verdana, helvetica, sans-serif]Hey all! Looks like everyone is seeing the same great results we are with Carchat24 in place. I do have to say that I made a slight error in my unique visitor stats last week (I used ALL instead of unique) sorry Rick

. Anyway here are the numbers for this week corrected. We are getting lots of leads and they are GOOD leads thanks again Rick. Maria...[/FONT]

Total Unique Visitors: 1756 (2 week adjusted)
Total Website Leads without Chat Leads: 39
Lead Conversion % without Chat Leads: 2.2%
Total CarChat24 Leads/Appointments/Queries: 23
Total Conversion % with Chat Leads 3.53%
Total Lead Conversion % increase: + 60.45%

 

[Dave Arnold]

Hey Everyone, we've been getting some good lead increases particularly at our Richmond Hill location. Here's our Two week stats for Toyota Town and Richmond Hill Toyota.

TOYOTA TOWN (JUNE 1 – 14)

[FONT=&quot]Total Unique Visitors: 2211[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Website Leads without Chat Leads: 48[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Lead Conversion % without Chat Leads: 2.17%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total CarChat24 Leads/Appointments/Queries: 32[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Conversion % with Chat Leads: 3.62%[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Total Lead Conversion % increase: 66.8 % Increase in Leads[/FONT]