We have a dealer in our zone that has a response time between 15 and 30 minutes every month. This is a smaller dealership that averages only around 30 leads per month. Even though the amount of leads is small, I still don’t understand how they are able to maintain such a great response time. Also, I know they are using ProMax as their ILM. I have sent fake e-mails to the dealership and received an e-mail that is essentially an auto-responder that states they’ll get back with us within 48 hours.
My boss has stated that under the new GM rules, we are going to need to have a response time under 2 hours. Currently we are using iMagicLab as our CRM/ILM. Prior to iMagic, I had a response time that was as good as 58 minutes one month. But I practically sleep with my iPhone.
Since switching to iMagic, my response time has been fluxuating between 4-8 hours, even though I am still snuggling up each night to my phone. Has anyone else experienced this problem with iMagic or does anyone have any tips?
If anyone does not have any tips on how to succeed with iMagic, any suggestions on an ILM that will help us get our response times for GM leads back down to around 1 hour?
My boss has stated that under the new GM rules, we are going to need to have a response time under 2 hours. Currently we are using iMagicLab as our CRM/ILM. Prior to iMagic, I had a response time that was as good as 58 minutes one month. But I practically sleep with my iPhone.
Since switching to iMagic, my response time has been fluxuating between 4-8 hours, even though I am still snuggling up each night to my phone. Has anyone else experienced this problem with iMagic or does anyone have any tips?
If anyone does not have any tips on how to succeed with iMagic, any suggestions on an ILM that will help us get our response times for GM leads back down to around 1 hour?