- Apr 28, 2009
- 1,163
- 363
- First Name
- Jerry
We've all seen the threads bashing vendors, well why not have one for vendors that exceed expectations.
We just took on a new dealership for coaching sales calls and they are using Dealeron to record their sales calls. Well this morning we went in to download some audio files and they have no way of downloading the call. So I called up support and got a live person on the first ring. I explained my issue and he told me he would get back to me shortly. 5 minutes later he got back to me and confirmed that there was no download feature. He told me he would speak with engineering to see what they could come up with. Well I just got a call back and I was informed that they would have a solution for me in about a week. In the meantime he offered to go through and manually send me the audio files until they get the feature working.
Now that's customer service! Keep up the good work Dealeron!
We just took on a new dealership for coaching sales calls and they are using Dealeron to record their sales calls. Well this morning we went in to download some audio files and they have no way of downloading the call. So I called up support and got a live person on the first ring. I explained my issue and he told me he would get back to me shortly. 5 minutes later he got back to me and confirmed that there was no download feature. He told me he would speak with engineering to see what they could come up with. Well I just got a call back and I was informed that they would have a solution for me in about a week. In the meantime he offered to go through and manually send me the audio files until they get the feature working.
Now that's customer service! Keep up the good work Dealeron!