- Apr 6, 2009
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- Mitch
We've signed up with Jerry for some training and the coach-a-call system is awesome. Very very very strong... it takes it way past the "Here's some scripts that work" stage.

Jerry Thibeau, founder of Phone-up Ninjas, offered free phone skills coaching to two dealership salespeople to demonstrate how quickly improvement is possible, recruiting Carl from Sun Auto Warehouse (a 25-year veteran struggling with appointment-setting) and Chad Whitmore from Checkered Flag (an internet department appointment-setter) as volunteers. The thread shows strong community support for the initiative, with fellow professionals validating Jerry's expertise and expressing interest in the program. The key insight is that phone skills training is a recognized gap in dealership performance, with participants viewing the phone as a critical bridge between digital customer interactions and face-to-face sales.