As someone who who has worked in support for a company that handles data distribution I have worked with DDC support many times.
One thing to remember is the support is only as good as the support person you are working with and how much they care about what they are doing.
There are always some who are just there for the paycheck and some who will go the extra mile and even push the limits of their company guidelines on your behalf because they want to help.
The end result stacks up to the same thing. If the company you are working with has such strict guidelines that they do not allow for a good employee who is passionate about giving good customer service to go the extra mile on your behalf then it may be time to look elsewhere.
Simply put. It comes down to knowing your customer as someone other than a dealer ID #. Which comes back to statements that have been made on this forum many times. Bigger and better known doesn't always mean better.
One thing to remember is the support is only as good as the support person you are working with and how much they care about what they are doing.
There are always some who are just there for the paycheck and some who will go the extra mile and even push the limits of their company guidelines on your behalf because they want to help.
The end result stacks up to the same thing. If the company you are working with has such strict guidelines that they do not allow for a good employee who is passionate about giving good customer service to go the extra mile on your behalf then it may be time to look elsewhere.
Simply put. It comes down to knowing your customer as someone other than a dealer ID #. Which comes back to statements that have been made on this forum many times. Bigger and better known doesn't always mean better.