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Internet Lead Manager (ILM) Tools, where are they?

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#41
Alex,
Thanks for you input. I agree that IMagicLab had the presentation I saw. However, I am concerned about 2 things. One-the negative press the owner/CEO has received. http://community.seattletimes.nwsource.com/archive/?date=20060324&slug=latman24
I am concerned about this company not being around in a few years...And 2, based on what they told me they do not have "in house" training which would be good initial for some sales teams. How is there customer support and what to you know about thier Owner/CEO, I heard the contract is "suspect" when it comes to your client records and things of that nature.
 
#43
Keith Latman isn't only a vendor-partner of ours, he is also a friend of mine. I was not involved in his previous business nor can I comment on it. Unfortunately, other vendors use that argument against him and also try to paint the picture that he'll sell to the highest bidder. I came to the conclusion they have no fight against the actual product and have to resort to these measures. It was a turn-off for me.

Any company could be sold tomorrow. Any company could fold tonight. Everybody has a skeleton or two in the closet. If you don't like something, re-write the contract.

I'm not trying to sell you on iMagicLab. I'm just trying to help you find an answer based on my own experiences.
 
#44
I think I left my last comment a little too soon.

Alex J - you should look at everything diligently. When that same information was presented to us (back in 2006) we were only using iMagicLab's ILM tool (iCarMagic/iCarConnect then) and it wasn't as crucial a piece of our process as it is today; now that we're using the full CRM. When we made the decision to switch to the CRM, those items resurfaced. ADP brought those things up to deter us from leaving their CRM product. They were discussed and we decided the iMagicLab product was superior enough to look past those things. I don't recall needing to negotiate any significant changes to the iMagicLab CRM contract. We did look at quite a few things about their architecture and back-up programs/servers.

Our IT Director and CFO did not want to move away from ADP CRM while our VP of Sales and eCommerce Director did, so we had to do a lot more diligence in order to make the change happen. All in all our internal opposition helped us make a clearer decision, and argument, that makes me feel good about the move.

I just wanted to make those points clear instead of just saying...

"Any company could be sold tomorrow. Any company could fold tonight. Everybody has a skeleton or two in the closet. If you don’t like something, re-write the contract."
 
#45
IMagicLab seems to be head and shoulders above based on what I saw the product do. However, I am wondering how customer service is. I put in another call to them and left a message saying I was looking at a new CRM tool in the next 60 days or so on Friday and haven't heard back from them yet. If it takes that long to hear back with the opportunity to make a sale I'm wondering how their support line it. Alex do you have any integration issues with the CRM tool? Can it push and pull like they say?
 
#46
Joshua,
Glad to hear you like Dealer Socket. I have not had the success you have though. *Sometimes* the duplicate calls are marked incomplete, while often they stay put and open. It's not consistent at all. With regards to support, I also haven't had the luck you have. I have only called twice.

1. Called to inquire about how to send a text alert when an email is received. DS doesn't support it, and apparently has no plans to. Terrible omission.
2. None of my salespeople were getting text alerts at all for several days. Called in, they blamed the carrier. Would be fine, if not for the fact that my team has Sprint, Verizon, AT&T, Cricket, etc. All different carriers, none working. The problem resolved itself several days later mysteriously. Alerts are still *very* flaky however.
 
#48
Alex J - I have found it best to send an email to the iMagicLab support center when I can't get someone on the phone or start a ticket inside their online support forum. Yes, the support forum tracks all of your support items and keeps records of their responses to you. I wish every company did that.

I think you'll see a renewed sales effort from them once they've gotten all the new things they're doing pushed. You're not a current customer and that is probably why you haven't heard back. They don't want to take on too many new accounts right now, but I can make a connection for you if you want?
 
#49
wow a lot of good info on this thread! There are a lot of details I could ask about here - one that caught my eye was the comment about "only working with IE", and that iMagiclab worked well on Firefox. Supposedly, a browser is a browser, so maybe there is something I missing by not using firefox? I have tried both and didnt see a difference.
Thanks!
 
#50
'Excessive Pimping or Self-promotion of a website or company will be deleted. Be supportive, offer valuable feedback to other readers. This goes way further then merely plugging yourself or someone else. Believe me, we all see right through it.'
(DR Rule)
 

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