Internet Lead Manager (ILM) Tools, where are they?

[Steve (blog)]

Alex, sorry for the late response. Yes, we need the data for the new CRM.

 

[John Kong]

Hi All,

Please also consider our Lead Management System called "DOLLAR." DOLLAR helps combines people, process, and technology in a highly profitable way.

It is designed not to reinvent the wheel, but rather to streamline your current process. We believe in accountability and a measured ROI, with that being said, one of the most important things to consider is your dealership can’t measure what it does not track.

We Have the Solution to manage your leads:
-Walk in traffic
--Internet leads
--Phone applications
--Import 3rd party leads from alternate sources
--Dealer Track Integration
--Route One Integration
Lead Freshness is our top priority:
--3rd party duplicate lead filtering
--New lead notification via text messages & emails
-Send applications to over 200 electronically integrated lenders
-Track your response by running hundreds of reports
-Dollar will automatically distribute leads to individuals on your team or to separate locations
-Dollar can alert you or your team when leads arrive by text message & email
-Set appointments through DOLLAR and email all leads with your own carloan.com email address

To learn more call 888-888-7227 or visit www.carloanco.com

 

[Shawn Morse (blog)]

Steve other dealerships have had that issue after they have notified the current CRM provider that they are switching to a new vendor. Some times it is just hard to let go I guess.

 

[Jarrett Kuljis]

This sounds simple but when our stores designed follow up processes we wanted to have a flexible best-in-class tool. We have been with www.SalesForce.com for two years now and love it. This SaaS gives our IT managers the ability to dictate business process defined by brand managers and department heads. The downside is our DMS (R&R) is so proprietary we have been forced to write our own API's with out their consent.

 

[Amanda]

Daily Gameplan has produced Sales & Follow-Up Systems since 1998 for the automotive industry. Recently, they came out with an online CRM that is only $20 per salesperson (plus a one time ULA of $299, $59 per individual.) There are also no contracts just month to month, which means you can cancel at anytime. Even if you use both the planners and the online, you're paying way less than the majority of CRMs out there for a comparable, if not better, product. Downfall? Although very inexpensive, the hardest part is getting your team to use them. If you can do that, you're golden.

 

[Scott Dube]

We use Imagic for ILM and autobase for CRM. We are considering a move and know Imagic will be a problem holding our data hostage. We need an export each month for our e-newsletter and they make it nearly impossible! They claim to have a process but they torture us every month. I was considering moving my entire system to them ILM/CRM but won't do it based on their spotty tech support and draconian R&R like data policies not to mention my unsubstantiated concerns about where their company is headed. I don't know whether Latman got a raw deal or what but I just can't risk it.

 

[Guy Manasse]

Scott we are hearing about added charges all the time for things just to function. There has been a big curve recently where Dealers are in fact using there CRM or ILM the way they should. The OEM's and DMS Data companies requirements to keep Dealers compliant and certified have really put a strain on some CRM-ILM's companies. With the loss of so many Dealers nationwide and added development cost many companies were not prepared for the added cost of additional development, hence passing a lot of changes on to the Dealer. If your looking for something extremely functional and priced fairly we would like an opportunity to talk. Look at www.DealerUps.com, call sales and we will call you.

 

[Richard Keith Latman]

I rarely chime in on this or any site but there are a couple of comments on iMagicLab data policy that needed clarification. This is not an ad for us and I likely won't comment further after this post to avoid it appearing as a sales pitch.

When I founded iMagicLab we had no data policy and I was fond of saying "it's your data and we'll never restrict you from having it". Over the years we've had to change that policy for 2 reasons:

1. Security of data. When you export data from any system it contains customer information that is both sensitive and private. Having it in a nice little file on your computer opens your dealership and iMagicLab to huge lawsuits if something happens to it. My whole company is based on protecting your customers information and the risk of having it floating around is huge. Now, before it's said; I am not suggesting that the individual asking for data is not responsible but as with anything valuable our policy requires dealer principles to approve the release of their data to their employees. This releases iMagicLab of liability and insures that data is only in the hands of a trusted employee. Many times over the years I have heard about people bringing customer lists to new stores, we error on the side of caution.

2. Some dealers were not being honest. iMagicLab runs a month to month service with a one month notice requirement in the contract. Also in our Agreement is the explicit notice that NO full exports will be given if your account is not paid in full for what you owe us. Look, we're not ignorant to the fact that dealers hate paying for something they are not using and when a dealer has decided to leave us they usually are in a rush to get going on their new tool. Unfortunately this means that a few dishonest people ask for full exports of their full data before they cancel our service and then never pay their closing bill as they agreed to do when they signed up with us. We do our part in providing the service as per the Agreement and we deserve to be paid without chasing the few dishonest dealers who have ruined it for the vast majority of our customers who would never conceive of trying to do this to save a buck.

Let’s just be honest here, our data policies are strict and our accounting policies are tough. IF our dealers think through their needs and get the signature of their dealer principles it all flows just fine.

Let’s have a great 2010.

Keith
[email protected]

 

[Marc Kovitz]

For a low cost, easy to use CRM software program (fondly called "Jeeves") check out, DealerSoft, LLC (wwww.keepyourcustomer.com) of Hoffman Estates, IL.. For $10.00 per day for an entire dealership (per roof) with month to month agreement this is a "secure" server based CRM program (to protect data from off premise access by Identity Thief's, Hackers and disgruntled employees). Also, available is a ILM module and also an inbound "and" outbound call Telephone Call Control Module to insure more follow-up calls are made and Phone Up's are automatically entered in the CRM database.

 

[Craig (blog)]

We use Dealer.com for our website, and we use their Lead Machine product for ILM. Prior to Dealer, I used ProMax. Both systems are difficult to set up and use. I need a system focuses on the basics and makes it simple.

It would be a huge help if someone could post pricing so I could narrow down my list before I start doing demos.

Potential interested in:
1. VinSolutions
3. CarResearch
4. IMagicLab
5. SalesForce
6. DealerSocket
7. ELeadCRM