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Jun 1, 2018
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If you don't know what I'm talking about, A leaked document allegedly tied to AutoZone is spreading rapidly online after warning employees about what it describes as a looming supply crisis involving motor oil, diesel oil, and specialty automotive fluids. Nissan and Toyota have had similar memos leaked in the past week.

So, the question is, what is your service drive going to do to pivot? Is transparency the key here?

I'd love to hear from some service managers.


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✨ AI Highlights

The thread opens with discussion of leaked memos allegedly from AutoZone, Nissan, and Toyota warning of an impending supply crisis affecting motor oil, diesel oil, and specialty automotive fluids. Brian Michael West asks service managers how their service drives plan to pivot and whether transparency with customers is the right approach. The only reply so far expresses concern about consumer panic hoarding similar to the 2020 toilet paper shortage, leaving the strategic conversation largely unresolved.

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