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New Reynolds and Reynolds process to prevent third party data collection.

As a dealer, I find Reynolds unresponsive, slow, and hard to deal with. Everything they do takes longer than it should and always seams geared toward making things harder than they should be. I wish there was a better alternative. Our reps know little about what is going on and if you ever need anything it takes an act of God to get it accomplished. This latest bit with blocking out previously certified Reynolds vendors like vAuto is just more of the same as far as I am concerned.
 

✨ AI Highlights

Reynolds and Reynolds has implemented an automated security process that disables user IDs suspected of third-party vendor access, with locked accounts showing an "AUTOMATED ACCESS ATTEMPTS" message and no admin unlock capability in the standard interface. Dealers and IT professionals report frustration over the policy's impact on legitimate internal automation (like ERA Access scheduler scripts) and Reynolds' apparent reluctance to unlock accounts unless vendors obtain RCI certification, with some suspecting the measure is designed to stifle competition rather than genuine security threats. A Reynolds representative (Dave Bates) eventually engaged with an affected user, suggesting the policy has legitimate justification, though community skepticism remained.

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