One of our stores just switched their inventory management provider to Dealer Specialties. We updated all of our vendors with no problem. Just got a phone call from Cobalt though... they need a "$100 setup fee" to make the change. How come they are the only site that we changed the inventory feed to that needs money to do it???
Nice job fleecing us Cobalt...
- Thread starter kevinfrye
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- May 1, 2005
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- Jeff
- May 1, 2006
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CoBalt always needs $100 to setup your inventory feed, and no other company needs it. They really need to be called out on this BS!
I tell you, I don't miss Cobalt's billing one bit! The only things I miss about Cobalt are my account advocates that really cared and took the time to try to work around Cobalt's limitations and the "managed specials" that I could apply to all models at one time. Not able to do that with my current site provider- yet.
I definitely suggest asking for a refund and an exception if you've been a customer for a long time and also do the frame-in if you're able to...I know that GM locks down the frame-ins for inventory.
I definitely suggest asking for a refund and an exception if you've been a customer for a long time and also do the frame-in if you're able to...I know that GM locks down the frame-ins for inventory.
I will agree that the Account Advocates are GREAT - but this "fee" for everything reminds me of the approach that our banks started a couple years ago - charge a "service fee" for anything and everything you can...
