1. Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.
    Dismiss Notice

Online Service Scheduling Widgets and Reynolds

Discussion in 'Service Marketing and Fixed-ops & Parts Solutions' started by JuliePetree, Feb 17, 2016.

This forum sponsored by...
  1. JuliePetree

    JuliePetree
    Expand Collapse
    Noob

    First Name:
    Julie
    Dealer or Company Name:
    Tindol Ford Subaru ROUSH
    Twitter Handle:
    @petree_julie
    Joined:
    Oct 13, 2015
    Messages:
    12
    Likes Received:
    4
    Location:
    Gastonia, North Carolina
    We have a Ford and Subaru store under one roof. We drink the kool-aid and have a ton of Cox automotive products including Vinsolutions.

    We have two separate websites for both Ford and Subaru and are looking for a better service scheduling for the consumer side and back-end. We use Ford's Smart program which is a nightmare!!

    Refreshers - what do you use and you love (or at least recommend checking out), one that integrates with Reynolds?

    Anyone using Xtime and could provide some feedback?
     
  2. This forum sponsored by...
  3. Chris Leslie

    Chris Leslie
    Expand Collapse
    Sr. Refresher

    First Name:
    Chris K
    Dealer or Company Name:
    Heinrich Auto Group
    Twitter Handle:
    @chriskleslie
    Joined:
    Oct 28, 2012
    Messages:
    365
    Likes Received:
    162
    Location:
    Las Vegas
    You can check out a list of vendors that integrate with Reynolds here
     
    Collapse Signature Expand Signature
  4. Jeff Kershner

    Jeff Kershner
    Expand Collapse
    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
    Joined:
    May 1, 2005
    Messages:
    3,206
    Likes Received:
    781
    Location:
    Maryland

    @JuliePetree@JuliePetree I was curious to exactly what is included in the Ford's SMARTT Service program since you're looking for alternatives. From what I know, the Ford SMARTT program was broken out into 3 Phases.

    Phase 1: Online appointments - Ford introduced SMARTT Appointments, allowing customers to schedule their service appointments online. Ford claims in its first year, online appointment volumes tripled. @JuliePetree@JuliePetree, are these the results you have seen?

    Phase 2: Mobile Write-Up - Ford dealers place tablets in the hands of advisors in dealership service lanes to help provide a more seamless service experience.

    Phase 3: Inspection - Technicians and parts department personnel access tablet-entered information to obtain vehicle service history and more efficiently fulfill service orders.

    What I wasn't aware of, CDK is the sole provider of the services and technology behind the Ford SMARTT program. Could this be the reason for your nightmares? :hide:

    My concern for you is that you will most likely need a service provider that can cover all 3 Phases.
     
    Collapse Signature Expand Signature
  5. Jeff Kershner

    Jeff Kershner
    Expand Collapse
    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
    Joined:
    May 1, 2005
    Messages:
    3,206
    Likes Received:
    781
    Location:
    Maryland
    Julie, it seems as if online service scheduling with a robust admin has taken a back seat over the last couple years. However I believe we are on the verge of seeing another increase in the demand for such services. For years I swore up and down that @utoRevenue (acquired by Dominion) was one of the best. They had a one of the simplest consumer facing (mobile too) service scheduler. The admin was decent but the automated retention touch points (email, voice and print) all worked together very well. They provided some nice reporting as well.

    I can no longer speak with authority on behalf of @autorevenue/Dominion product since it's been too long. Taking a quick look at their website, I wasn't able to find any information on their service scheduler and retention marketing.

    I've worked with a few dealers using Autoloop and I've like what I see. They provide an online scheduler with retention feature. On top of that, they offer their "SmartLane" product that provides your service lane process into the efficiency of of an iPad: iPad Reception, Inspection, Photo Capture, Checklists, Customer Updates and even signature capturing on the iPad. I'm not selling nor do I endorse AutoLoop but from what I have seen, it offers many of the features the OEM's are looking for dealers to adopt.

    Elead's autopilot may be another service worth checking out, especially if you're already an eLeadCRM customer.

    There are a several services to choose from but most of them don't provide a seamless online service scheduler with a solid retention feature that ALSO offers an Inspection / Upsell component. But if you're not looking for the Inspection / Menu upsell component, then you have more options to choose from.

    Here are a few more companies that you may want to reseach:

    Dealer-FX
    AutoAppoint by CIMA Systems
    Service Drive Suite by MOC1 Solutions
    TimeHighway
    X-Time
     
    Collapse Signature Expand Signature
  6. hawkchev

    hawkchev
    Expand Collapse
    Noob

    First Name:
    Tom
    Dealer or Company Name:
    Hawkins Chevrolet
    Joined:
    Feb 27, 2013
    Messages:
    2
    Likes Received:
    0
    We are using XTime Scheduling and like it for the most part. However, they have a couple new products we are considering. One is a marketing module and the other is a check-in module that uses iPads. Will also allow 2-way texting for customers from the tool. If you are all-in with Vin, as I am, that would be the best way to go for you...good luck.
     
  7. Automate

    Automate
    Expand Collapse
    Noob

    First Name:
    Automate
    Dealer or Company Name:
    Reynolds and Reynolds UK
    Twitter Handle:
    RandR_Automate
    Joined:
    Jul 9, 2013
    Messages:
    4
    Likes Received:
    0
    Location:
    UK
    Reynolds offer a product called Service Portal that integrates directly with ERA.

    An example of the module can be seen at: http://www.southbaytoyota.com/Service-Schedule

    Here in the UK we have a product called OSR (Online Service Reservation) that integrates with POWER, I believe the US have a version of Service Portal that integrates with POWER as well.
     
  8. Karen Ann

    Karen Ann
    Expand Collapse
    Refresher

    First Name:
    Karen
    Dealer or Company Name:
    Steve Marshall Ford Lincoln
    Twitter Handle:
    FordandLincoln
    Joined:
    Apr 21, 2009
    Messages:
    119
    Likes Received:
    15
    Location:
    British Columbia
    We used to use the Dealer Socket Service Drive, it was great with appointment scheduling that included tech times and job scheduling...it had an online portion for customers to book their own (actually available) appointments... all of that would push to the DMS for the advisors to use during RO write up etc. After we stopped using it (paper won out) they also came out with a walk around for the advisors on a tablet.
     
    Collapse Signature Expand Signature
  9. Brian Yanaga

    Brian Yanaga
    Expand Collapse
    Noob

    First Name:
    Brian
    Dealer or Company Name:
    Sum-Ware
    Joined:
    Feb 16, 2016
    Messages:
    5
    Likes Received:
    2
    Location:
    Carson City, NV
    @JuliePetree@JuliePetree I don't want to take this off-topic, if you have any questions in regards to customer retention, rapport, and CSI with texting/email, PM me :) .

    Now back to the show....
     
  10. Jeff Kershner

    Jeff Kershner
    Expand Collapse
    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
    Joined:
    May 1, 2005
    Messages:
    3,206
    Likes Received:
    781
    Location:
    Maryland
    What do you mean paper won out? Your dealership dropped the online scheduling completely?
     
    Collapse Signature Expand Signature
    • Like Like x 1
  11. Karen Ann

    Karen Ann
    Expand Collapse
    Refresher

    First Name:
    Karen
    Dealer or Company Name:
    Steve Marshall Ford Lincoln
    Twitter Handle:
    FordandLincoln
    Joined:
    Apr 21, 2009
    Messages:
    119
    Likes Received:
    15
    Location:
    British Columbia
    There's still an online request form, but it's not real time booking an actual appointment. We reverted back to using the desk size appointment pad our team preferred.
     
    Collapse Signature Expand Signature

Share This Page

This forum sponsored by...