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Reynolds and Reynolds - worst place to work, according Glassdoor

Jeff Kershner

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According to Glassdoor; 5 of the worse places to work are..

1. DHL Express (USA)
2. United Airlines
3. Reynolds and Reynolds
4. Farmers Group
5. Gibson Guitar

What's happening over there at Reynolds and Reynolds?

The report also shows that CEO Bob Brockman received a whopping 8% approval rate (according to glassdoor).

To see who's on the rest of the list, view the complete article "Who’s the Lowest of them All? Glassdoor Reports Companies with Lowest Overall Ratings" on the glassdoor blog.

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Jeff,

Wow, that Glassdoor report is a real eye opener! I worked at Reynolds and Reynolds from the time they acquired the HAC Group, where I worked as a Cyber Car Catalyst, in May of 2000 until I left Reynolds to work for Courtesy Chevrolet in August 2005. Since March of 2007 I have worked for Reynolds primary competitor, ADP Dealer Services, so I have opinions about the differences in working at each company. While I worked at Reynolds, the company was generally a great place to work... Good benefits, promotions... Other than the "reorganization" of the company every 6 months prior to Brockman buying it, Reynolds was not a bad place to work and there were a lot of good reasons to be there... Then, after Bob Brockman took the company over, I noticed that my friends still working there were becoming more and more like people acted back in the old Soviet Union days... Paranoid, afraid for their jobs, not wanting to speak out or be heard... More and more of the best people at Reynolds left. When I started working at ADP, I was amazed at how many of the brightest and best people I had worked with at Reynolds were now working for ADP... Why? Apparently the article you cite really helps to clarify why many of the best people at Reynolds who had other opportunities have left since Brockman bought the company... I had the great honor of sitting next to Bob Brockman as a dealer guest at the Reynolds Superbowl Party in Las Vegas in 2007. His attitude, commentary and conversations with me were part of what put me over the top in deciding to go to work for ADP. Something about that guy made me WANT to work for a competitor... And, well, kick some butt in the dealer solutions marketplace!
 
I checked out the Autotrader.com ratings for the hell of it, is it me or is it pretty obvious the Autotrader.com listings are being sugar coated by HR Recruiters from ATC? Wouldn't suprise me. The begining of the Kool Aid fountain.
 
This is really sad. Growing up down the road from their headquarters in Dayton, Ohio and having a large group of my friends that work at the company it is frustrating how one person can change the face of company. I never thought I would see an approval rating lower than our wonderful one foot out of the door president....
 
Reynolds screens for cigarette smoking? Since drug testing is normally done after an offer of employment has been made, does that mean you could lose your Reynolds job offer from having smoked cigarettes? Is that legal? I don't smoke, and I don't recommend smoking, but if it isn't illegal, not even immoral, how can Reynolds withdraw their offer? Is this something that simply reflects the arrogance of Brockman's army of pit bull ferocious lawyers that are on standby to sue car dealers or their widows?
 
The Bob Brockman experiment is failing. The business model is broken and good people are fleeing the sinking ship like rats. I submitted a 'lead2sale' prior to my departure. 6 months later I am informed they will not pay me the $250 they owe me. I guess they are too stupid to realize that I still have my database of all the clients I engaged plus some. That will be the most expensive $250 they ever didn't spend!
 
I worked for Kalamazoo-UCS in the UK two years after Bob Brockman bought out Kalamazoo to increase the companies European share. I was employed from 2004-2006 and left of my own accord. I took drug tests, answered personality tests, mensa tests, and an over the phone quizzing session to the Houston office regarding smoking and morals. I was told the job I applied for involved 6 months in the states was no longer available on my first day and I would work in the UK office... I then realised a large percentage of the staff resented the take over and people were steadily moving on. Bob has rebranded the European arm to Reynolds-Kalamazoo and I hear from current employees that nothing has changed, people are still getting randomly drug tested and if caught smoking even in personal time warnings are issued.

If you have experienced the cult...you'll know what I'm talking about!
 
I had the extreme displeasure of working for Reynolds when it was still UCS (Based out of Houston) and after the merger with Reynolds. We (UCS Employees) were very much used to the good old boy, big brother, inept leadership, etc. that shocked everyone in Ohio and the UK. The resoning behind the tobacco screening (When I was still there) was that they (UCS / Reynolds) provided health care at no cost to you, so they can dictate what you put into your body. The humor of this was that the free healthcare coverage was so poor that I enrolled into my wife's through her company out of my own pocket because it was less money to pay for coverage than to have free, miniscule coverage. Most vistits to the doctor were considered "wellness" visits and, therefore, were not covered by your insurance. You had to pay out of pocket for all lab tests, blood work, and the m=prescription coverage was laughable. My Clarinex prescription was $75 a pop on their free insurance and it was $15 on my "Pay" insurance. Sadly, the cycle will just continue because the Texas offices are located in College-centric towns and their will always be an inexhuastable supply of cheap labor that will stick around while they look for real jobs with real pay and benefits.