Service Appointment Setting

[Jeff Kershner]

My Toyota dealer is tracking 20-25% of their appointments being schedule online.

We're using @utoscheduler Online Appointment Scheduling Solutions for Car Dealerships at AutoRevenue.com. I adpoted this program when I came onboard here and since then, I've taken it across the rest of my dealers. Very easy to use from the dealer and the customer side. I love their "add to calendar" feature!

It's only 1 piece of thier full @utorevenue suite. I love their email capture reports that I have set up receive weekly and monthly. They show me the capture rate from F&I and Service. Great report to hold your departments accountable for email capture.

So far I've been pleased with the tool and the customer support. Can't wait to see if my other dealers have the same success with their service that my Toyota dealer is having.

 

[Kari Lewis]

25% is great! Are you pushing the online appointments? Is it a preferred source for appointments to come through than others for your store? Frees up writers off the phones, captures customer info, etc...