Yeah, I see this far too often!One of those data plugins you don't hear much about anymore is still firing in thousands of dealership websites. Someone with access shared with me that well over 80% of dealer websites have used more than 3 different digital retailing plugins since COVID
I'm in charge of marketing, so i'm not using the DMS personally, but our GM says its been pretty good so far considering. There are a few cool features she really appreciates, but also some setbacks, but overall its been good. But we are only selling 40 cars a month with no existing database and low service RO's so not a great stress test. We are also using their CRM which is still in beta and boy does it show. Its been a very frustrating experience, but we also knew what we were getting into with an early beta crm. The crm is nowhere close to being ready to compete with anyone else, but they are a smaller company and i would expect improvements to come fast. they have been updating it a few times a month.
All I will say is this any dealership looking to go to Tekion you should start looking for new parts people right now. Tekion is not user friendly for the parts department in any way shape or form. The only two departments at my dealership that like it are sales and about 1/4 of the HR department. And more importantly their support team somehow manages to be even worse. If you have an issue they say create a support ticket, like I did about a month ago, but then they never get back to you. Or they say click the help button and start a live chat, which they are doing away with this month, so you do and the person alway says the same thing hit the refresh button and if that doesn’t work do a hard refresh then if that doesn’t work the back door into the system using your credentials and and in about ten minutes they don’t have the problem your having so they make it seem like it’s your fault.
