VinSolutions issues

[Sharrett]

Window Sticker decoding issue. The Options are not populating when viewing/printing window stickers. It used to work but hasn't for the past three weeks, at least. They keep wanting to put it back on us, that something on our end changed. This is incorrect. I can see in HomeNet that their decoder works and lists out all the options. In fact, we have HomeNet directly pull our inventory for our wholesale vehicles and all the options show up. VinSolutions exports all of our other inventory data feeds and theirs is missing the Options.

Anyone else having this issue?

 

[ChrisCT]

Hi DR community. VInS user since 2018. Long time fan. While the look and design was never cutting edge to me, the platform was fast, reliable and Support was (is) unmatched, They always answer my calls immediatelyand team sounds US based. After the first 2 yeas I rarely needed Support.

Lately I find using VinS is not fun due to the interface load and refresh times. My PC at work is new, 64GB of memory. We recently upgraded our internet connection. Ping time to VinS servers is 6-9ms. Yet clicking, dialog opens and saves is sluggish.

Processing a lead in VInS requires around 42 clicks... stop the clock, customer dashboard (proper case name, click zip to load city, move phone to cell field, opt in to text), set sales rep and bdc rep, set process, send text, send email, open call log, etc ...I want a CRM with an interface that screams. VinS did not get in my way in the past. Lately I am bummed out waiting for the screens to churn. It's tiring to watch this and not lose focus. Why am I waiting on a machine?

Makes me wonder if CRM vendors experiment with lower cost methods to store info and host their platforms on which ends up serving the CRM to me in this not-snappy manner.