Kelly, four months? At most stores, they have the 72 hour rule. No contact in three days and you're out. I can't imagine a salesperson trying to lay claim to a customer that they hadn't contacted in four months.
Marking a customer "contacted" didn't mean anything unless the call was recorded. When I was at a store, I listened to every call coming into sales. I furnished the GM a spreadsheet of all calls made the previous day and MTD. That was all salespeople and managers.
Marking a customer "contacted" didn't mean anything unless the call was recorded. When I was at a store, I listened to every call coming into sales. I furnished the GM a spreadsheet of all calls made the previous day and MTD. That was all salespeople and managers.