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AMA FTC AMA or ATA... ask Tom Kline anything about the FTC

I'm thankful this is all that's being required by this administration.

Ultimately, I think this is what the majority of dealers wished would be the case all along. Everyone was just gun shy about being the first in their market to make their cars look like $500 worse deals than every other dealer. This helps level the playing field and eliminates the minority of unscrupulous dealers tarnishing everyone else's reputation.

When we brought our illumiQUOTE product to market (automated payments on dealers' websites and quotes in the CRM), we earned business from a few stores in the DC market. Even though I grew up in the Southern Virginia market, it was an eye-opener to see how some stores in Northern Virginia and Maryland handled price quoting.

At that time, we were asked (demanded) to build a way to remove freight and discount a vehicle using most available incentives, regardless of whether the customer qualified. There was also a "trade rebate" that was applied to lower the price with a heavy stipulation on how the market value was set at the time of appraisal - this trade rebate was at one dealership, and the only dealership we ever fired... for other reasons. $60,000 domestic trucks were showing $250/mo loan payments that nobody could get, for example.

My theory:

The FTC and political staffs primarily live in the NOVA/MD market. It is one of the most aggressive and competitive markets in the country. Dealers are fighting hard! When these staff members go car shopping, they encounter a wide range of advertising tactics and in-store processes. It is possible that a few of these people have developed a dislike for that car-shopping experience. Of course, this could have happened anywhere in the US, but this particular market is rougher than most I have seen.

It makes me wonder whether the combination of an administration that wants to change this and a bureaucratic staff that has developed a grudge is making the FTC more heavy-handed :thinker:
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Has anyone here used or heard of EpicVIN?

I'd be inclined to stay away from this company. They keep contacting us and requesting proprietary data and information, and to form a "partnership." They have contacted our help desk numerous times over the past ~6 years, and many of the requests originate from Belarus. Reddit has done a pretty good job of deleting posts from obvious plants in threads about EpicVin, or vehicle history reports in general, but on other platforms (e.g., Quora), there are abundant comments like the endorsements in this thread - they all sound the same.

Their BBB review aggregate score is 1.1 stars, with numerous complaints. I'd love to know if the "Authorized EpicVIN dealers" on their site know they have this status. If they're paying for this service, I hope they're either getting some value out of it, or figure it out quickly before lighting too much money on fire.

Inventory Pages Are Often Underutilized

Reviews can be a problem unless you're showing all reviews. I'm having discussions with clients who are concerned about running into the FTC for misleading online reviews/testimonials. However, why not show the dealer's why-buys on the VDP? And one of those could be something like "4.5 stars on Yelp!" or something like that.

Inventory Pages Are Often Underutilized

I have always thought this was a big feature that website companies were missing. And customer reviews.

I tried hard to get a customer review concept approved that would automate the process of getting them back in my Dealer.com days. It would have used the CRM to solicit reviews, gate them for the dealer to decide whether they wanted them, publish them to the inventory pages by model, and create a review library for even more SEO cred.

This was when I started seeing my friends posting about their new car on Twitter... along with what they ate that day... yes, dating that one :unclejoe:

Rebates, Inventory sync and more for custom Websites

I'm not 100% sure they do. I haven't spoken to them in years but they look like they have an office in Canada:
So I'm sure they do have Canadian data.

Rebates, Inventory sync and more for custom Websites

You could enter the data yourselves or you could try other providers, such as JATO Dynamics, that may have the vehicle and incentives data.
We are a website provider and enter our own data in the US.
Does JATO have Canadian data as well, do we know for sure?

How We Sold 24+ Cars in 30 Days for FREE Using Facebook Marketplace (Interactive Guide)

Interesting read. Facebook Marketplace is still one of the strongest sources of local car buyer traffic when it's used correctly. One thing I'd add is that inventory quality and transparency seem to matter more now than they did a few years ago. We've had good results with vehicles sourced through AutoBidMaster and other auction channels, but listings that include VIN details, plenty of photos, and an honest description consistently generate better conversations than listings that try to game the algorithm. Curious if you've noticed any difference in lead quality between Marketplace buyers coming from a single dealership account versus multiple accounts. The volume might be higher with the latter, but I'd imagine trust could become a factor too.

What Actually Moves the Needle in Dealership SEO

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Nice pic but I’m not sure about a lot of things or what you’re trying to say.

450 referring domains, sourced because the dealership has good content? Could be organic, could be a directory dump, could be bought. The count doesn’t lead. And it doesn’t speak to relevance, if they pass any authority, or if a single one drives quality organic traffic. It’s a tally of links, not a measure of link quality, and quality is the only part that moves rankings or sells cars.

Local, meaningful, intent driving, authoritative links matter and if this is that… sign me up. My small mind can’t imagine that world is real.

Is DriveCentric just running away from the pack at this point?

We switched from Vinsolutions to DriveCentric at the end of May, so 9 days into June solely on Drive Centric. Drive seems awesome but the solds are not matching. All the different places you look the sold counts are different. Coming from Vinsolutions i do i transition my brain or thinking to see how many vehicles we have sold?

Seems to me in Drive the solds are actually pending, and delivered is from DMS/Tekion, so you add those two numbers together to get your total sold.

Rebates, Inventory sync and more for custom Websites

from Ford to vendors that are on the approved list so for somebody outside to get it on the 1st is going to be tough.
Even JD Power sometimes doesn't get them until they day after they go live, but they are usually quite accurate and complete through their system, even in Canada.

Rebates, Inventory sync and more for custom Websites

Interesting... great to hear! As a fellow Canadian - glad to hear this... obviously Ford has an approved list right? is that going to be a challenge? Just curious is all. When it comes to new inventory and monthly programs that is going to be the toughest part... i would think that feed goes from Ford to vendors that are on the approved list so for somebody outside to get it on the 1st is going to be tough. Now there could be work arounds - but it may be a manual process that takes some time (though maybe quick each month) and if changes mid-month could require updates. But I don't know of a platform that pulls new car programs..

Rebates, Inventory sync and more for custom Websites

I might be able to help here - we have a website product (in Canada) but it's completely disconnected from our inventory syndication platform, so technically I have a headless inventory management system that you would hit with API calls to manage your inventory. It also has ChromeData/JDP data access, from VIN decoding to stock photos and LenderDesk incentives.

If you want to build the website part and layer it on top of an existing inventory syndication solution I can find out what the hard cost would be on that.

AI = Awesome Intelligence

Ok, time for my contribution to this thread.

The State of Nebraska enacted a Law that states that Effective January 1, 2026, any Independent Auto Dealer must complete 4 hours of Continuing Education each year, and anyone wishing to get their first Independent Auto Dealer License must complete 8 hours of Pre Licensing Education. As the Vice President of the Nebraska Independent Auto Dealers Association, I was tasked with the responsibility of creating these courses. Full disclosure...I volunteered to do it because I am passionate about our industry and am at the point in my life that I want to make a difference. I put up the money to build the platform and take a small royalty for each dealership that is trained. The Association gets the bulk of the money. I decided to go with 4 Hours of Online Training via an LMS (Learning Management System) and the other 4 hours for the New Licensees would be a Live In Person Class that I would teach to start and move toward bringing other Dealers in as Trainers for the Live Class.

In May of 2025 I hired an Attorney from Texas to write the content and do all of the Legal Research. She is in this business although she had never done anything for the Auto Industry. However she worked in a car dealership while she was in Law School and had a really good understanding of the Industry. I was honestly surprised by this. It took about 90 days to complete the Content. It was a lot of back and forth and proofing etc. Content Complete.

I started hosting on a platform called Learn Worlds. Learn Worlds. We kicked off on January 3rd or so and away we went. It was an absolute nightmare. Courses would lock up if Assessment questions were answered incorrectly, No CRM to keep track of Users, the Completion Certificates weren't generating, you name it. Complete disaster. I tried to tie the system to a CRM but that didn't work either. Absolute mess.

I moved the entire platform over to Zoho. Zoho has a strong platform with an actual LMS, but none of their own products actually talk to one another in a reasonably easy manner. In fact, It is really hard to get the LMS to talk to the CRM, and the Site Builder Forms to tie to the CRM or to the LMS. Again, total nightmare.

One day while driving home, it hit me. What is keeping me from just building this damn thing myself. So away I went. It has taken me basically a month but here is the result.


I knew all of the pain points and knew all of the questions that people were blowing up my phone with. This is a 100% Custom built LMS with website, CRM, Course Builder, Payment Integration, SMS, Email, Telephony, drip Email, Live Class Scheduler, Document Generator, Secure Government Verification Portal, and the list I suppose goes on but mostly really cool stuff to me that is boring to everyone else (my favorite being an AI Agent that lives on the Admin Panel).

Apps that I integrated:
Eleven Labs-AI Agent
SignalwireSMS/MMS/Voice
Stripe-Payment
Brevo-Campaigns both SMS and Email
Pushover-Notifications

What I learned more than anything else is that it can be done.
There was ZERO effort wasted to try to get a 3rd Party app to work with my business.
Existing Software Solutions most often have no fucking idea what it is like to actually USE their product.

I have enjoyed the process and hated it as well. This platform launched Friday 6/6/26.

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