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Gen Y Hiring Part 2: Where to Recruit Gen Yers

I agree with Will here on the phrasing of that first part. Also, I would ask anyone in a position to do hiring to stay away from Craigslist. It's become so rife with spam and crap that it's almost impossible to find good positions there. As someone who did hiring in this industry before, YES, C/L was free, but the leads were crap. We got much better response from people through the newspaper classifieds. They cost more money, BUT they were hitting a group of people who have jobs/apartments/newspaper delivery/etc., somewhat more stable.

A Craigslist job response was much more likely to include a poorly-filled out resume template, or be emailed general-delivery from a public computer or faxed from Staples, than a newspaper classified.

Gen Y Hiring Part 2: Where to Recruit Gen Yers

Jade, As a Gen Yer, I liked your first two posts. However, though this one is well written, it makes us sound lazy. "Hours a day on craigslist, loved to be recruited (everyone does), and Facebook ad's." Not a good picture to paint for some in our industry. I think hiring youngER people, that haven't spent 20+ years doing the same thing, is a fresh way to bring the dealership up a level. However, I think the way to get them into a dealership is for the dealership to have a plan and process in place...or hire them to put it together. It seems like every dealership has a completely different pay plan/lead process/even sales method all while the product is the same...transportation. Just my $.02. All in all, I like your approach. Good work!

Gen Y Hiring Part 2: Where to Recruit Gen Yers

Geny_forhire.jpg

Now that we’ve covered the why and how, let’s talk about where to recruit the 1.7 million Gen Y employees in the workplace today.

Obviously, the best ways would be to write a small indie film about a car dealer that premieres at the Sundance film festival, and/or have Obama visit your company.

But if that’s not an option, here is the place to start.

Craigslist - Craigslist is the Gen Y job hunting mothership. The average Gen Y’er spends hours a day on Craigslist as it is, and job seekers use it more addictively than any, refreshing the job listings like a recreational sport. The sheer volume, the real-time updates, and the cost-free nature make this site job-hunting catnip for my generation.

Additionally, while the “Sales/Bus Dev” job category might seem like the most natural place to post your listing, don’t be afraid to consider other categories. Many Gen Y’ers instinctively abhor the idea of sales or being a “salesman,” but we absolutely love “Marketing/PR” or “Business/Management.” Think carefully about the job duties and desired qualifications you’re looking to fill, and categorize based on those, not by industry. Note: If you do go after a less traditional job category, don’t be vague about what kind of business you are in. Be very upfront that it’s a car dealership and that you’re just looking for some diversity. You may find you’re rewarded for your honesty.

Facebook ads - Why wait for Gen Yer’s to find you? Message them where they live: on Facebook. While my generation is self-trained to tune out traditional advertising (thank you, Safari Adblocker), Facebook ads are the exception. With their highly-targeted capability, their clever and creative messaging, and their “lifestyle” feel, Facebook has really cracked the code for creating advertising that is relevant, interesting and appealing to Gen Y’ers.

For the same reasons, Facebook ads are a recruiter’s dream. You can target by education, geography, age, interests, and much more. Try targeting for some terms like “cars” or “automotive,” as well as terms like “entrepreneurship” “business opportunities” and “job.” Make sure to include an eye-catching image and an enticing call to action.

Linkedin - No matter how cool your ads are, chances are most Gen Y’ers just won’t ever stumble across them. Why wait for them to come to you when you can go to them? Gen Y’ers love getting recruited, and it allows you to handpick the cream of the crop, rather than weeding through a massive pile of applications. You can target by industry-specific keywords, software skills, or even employment status-terms like “Looking for” and “Seeking” are LinkedIn code for “unemployed.”

Referral Incentives - Gen Yer’s are all about connections, and this is especially true when it comes to our careers. Our post-grad cycle goes something like this: graduate, apply to every CEO position at the world’s best companies, accept defeat, become an Outback Steakhouse waitress, and then at last, alert every single person in your social circle that you are looking for a job-help!

Knowing this, exploit my generation’s beloved peer pressure for the positive by incentivizing your employees to refer their friends, their friend’s kids, etc. Monetary bonuses, gift cards, free lunches, or even extra days off are all great ways to get your employees excited about making referrals. If you can’t afford huge prizes, just make it fun by spotlighting referrers in company meetings or holding friendly competitions to see who can refer the most people.

Make yourself discoverable - Last but not least, it’s all about inbound marketing, and Gen Y recruiting is no exception. If you’ve got a competitive payment structure or a sweet company culture, expose those things on your website, your company Facebook profile and your Youtube channel. Encourage your employees to leave you good reviews on Glassdoor (www.glassdoor.com). Then, sit back and watch the good job juju roll in. You get back what you put out, so create an attractive inbound space and I guarantee you’ll be pleasantly surprised by the results.

And if you need help writing that Sundance script, I know an awesome writer;)

Have you tried any of these Gen Y job hunting techniques? How did they go?

Contact At Once! and Kia Motors America Successfully Enable 500th Dealership with Advanced Dealer Chat Solution

KIA has selected Contact At Once! as their chat provider for Kia.com, Regional Kia websites and dealership websites.

ALPHARETTA, GA. January 24, 2011 – Contact At Once!, the leading dealer chat provider to the automotive industry, and Kia Motors America (KMA) today announced the achievement of a milestone – enablement of the 500th Kia dealership with dealer-to-buyer chat capabilities, which allows for a real-time personal communication between a prospective Kia customer and a Kia dealership salesrepresentative.  Kia holds the distinction of being the first OEM to define and implement a comprehensive chat strategy for its dealer network.  Kia uses chat to increase by 25 percent the number of online car shoppers that schedule appointments with dealerships while shopping on tier one, tier two, and tier three websites as well as third party automotive websites.
“Utilizing Contact At Once! with 500 Kia dealerships speaks to KMA’s commitment to customer satisfaction and is a reflection of the value the Kia brand provides consumers with a host of standard technology, safety, and convenience features in all its vehicles,” said Michael Sprague, vice president of marketing & communications, KMA.  “The use of dealer-to-buyer chat capabilities provides Kia dealers another way to connect with new, younger, more online oriented and more affluent customers who have been taking an interest in our attractive, fuel-efficient and fun-to-drive vehicles such as the Optima, Sorento and Soul.”

In November 2011 alone, each Kia dealer accepted an average of 93 inbound chat requests from online shoppers.  This number includes chats that originated on Kia.com, regional Kia sites, as well as shoppers on dealership-specific websites.

“Kia sustained record growth in 2011 and we have been honored to provide the brand with enabling technology,” said John Hanger, CEO, Contact At Once!  “It has been rewarding to see more car shoppers connecting with Kia as the brand deployed our solution."

The Contact At Once! chat solution is in use in thousands of dealerships across North America.  Shoppers can connect with dealers via icons or photo-enhanced greetings placed on OEM and dealer websites as they navigate the Internet.  The Contact At Once! dealer chat solution is centered on real-time personal communication between a car shopper and a dealership sales person.

Once added, Contact At Once! software displays a presence-aware chat icon whenever a dealership representative is online and available.  Dealers can easily answer chat requests anytime from their laptops or PCs, or via their smartphones and mobile devices using a free mobile chat app provided by Contact At Once!

KMA affiliated dealerships interested in gaining the most out of dealer chat on their websites should visit http://www.autodealerchat.com/schedule-demo to request a demonstration.

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry’s only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership’s sales conversations by at least 25 percent. Named to the Inc. 500 as one of America’s fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company’s auto dealer chat product, please visit: www.autodealerchat.com.

About Kia Motors America

Kia Motors America is the marketing and distribution arm of Kia Motors Corporation based in Seoul, South Korea. KMA offers a complete line of vehicles through more than 755 dealers throughout the United States and serves as the "Official Automotive Partner of the NBA."  In 2011, KMA recorded its best-ever annual sales total and became one of the fastest growing car companies in the U.S.  Kia is poised to continue its momentum and will continue to build the brand through design innovation, quality, value, advanced safety features and new technologies.

Information about Kia Motors America and its full vehicle line-up is available at its website – www.kia.com. For media information, including photography, visit www.kiamedia.com.

CarChat24 Dealer Chat Integrates with Edmunds.com Data

CarChat24 Dealer Chat Integrates with Edmunds.com Data

Palm Harbor, Florida (January 25, 2012) – CarChat24.com

CarChat24 the premier U.S. and Canadian provider of 24/7 staffed dealer live chat support and dealer chat software has successfully integrated Edmunds.com data with its New Auto Dealer Chat Software. Integrating the Edmunds.com data into our new dealer chat software took some extra time and delayed our Beta and launch, but we believe it will be well worth the wait, as it adds tremendous value to our application. Our Operators, Always-Free dealer subscribers, and Premium CarChat24 dealer chat software subscribers will now have the Edmunds.com data right there at their disposal while chatting with site visitors. We are ecstatic about being the first dealer chat software provider to integrate with Edmunds.com data!

This dealer chat operator console integration will allow CarChat24 Dealer Chat Software subscribers to gain access to pricing and vehicle specifications for 36,500 different trim levels of over 6,000 car models from 1990 through the current model year.

CarChat24 is preparing for an Extended Beta and is encouraging dealers to sign up now by offering the use of the premium version of their software for free including 24/7 staffed back-up support during testing. Interested dealers can click the link below to learn more.

About CarChat24.com - CarChat24 provides 24/7 hosted Live Chat Support & Dealer Chat Software for new and used car dealership websites. CarChat24 helps dealers sell more vehicles by converting a higher percentage of their website visitors into quality leads. Since June of 2006, CarChat24 has been helping car dealers improve their sales and customer service on the Internet. Our mission is to empower car dealers with cutting edge live chat technology, and provide the professional staff and superior processes needed to obtain the best possible results. We are committed to helping our clients get the best return on investment from their websites. We strive to make our support service the very best and are always looking for innovative ways to give our dealers the edge over their competition. Follow CarChat24.com on http://www.twitter.com/CarChat24 and fan CarChat24.com on Facebook

Should Dealers Have Interest in Pinterest?

@Kyle Suss

I agree. I think the geographical implication of a dealership trying to use global social media sites makes a lot of it irrelevant.

In a perfect situation, I think we would see OEM sites creating content that people would want to pin and repin creating a dialogue around a specific product that the customer would then find locally.

Personally, I have considered using pinterest as a way to find new ideas for blog posts or to share photos from a side photography business I have - mostly to try and encourage links to and from my site to interact with a larger community and raise my SERP.

As for the car business - I just don't see it being all that effective at selling cars on a dealer level.

Should Dealers Have Interest in Pinterest?

@Clay Toporski I could see various niche businesses doing very well on Pinterest. For example, a manufacturer of unique outdoor patio equipment would likely generate a fair amount of repins if they have an interesting product. To have every single auto dealer on there pinning the same things though, is like you said Clay -- SPAM.

Should Dealers Have Interest in Pinterest?

Interestingly, I think everyone here has a valid point... including JohnCarCutt... it's NOT about spamming, but is there a realm in between misuse and genuine strategy to generate more traffic and leads? Knowing the stats of how many friends on your FB friends list who are ready to buy a car TODAY, and also knowing that UGC is exponentially more valuable than your (dealership's) own page's content, could Pinterest be used for business - but in a private manner - to deliver customer experience photos so that they can find themselves and proceed to "pin?" Clay has a very valid point, because we do live in an experiential economy in which archaic sales methods have no place in your marketing strategy. As a marketing manager, I have to evaluate every social platform from the customer's perspective, then choose the best tactics to BRAND THE DEALERSHIP. NO social network is about selling cars - it's about inbound marketing and knowing the demographics of your inbound marketing. If anyone is still trying to use a social platform as a "push" sales method, it's a guaranteed failure. Better to establish yourself (your dealership) as a community presence... when they want a car, they WILL know where to go. That's good marketing, in my humble opinion.

Should Dealers Have Interest in Pinterest?

@emiltsch @Clay Toporski Great points. A lot of what I've learned on Pinterest is discussing with my wife, her friends and sisters about their use. They've made recipes, got ideas, bought clothes they've seen, all without feeling they were sold anything. My wife calls it "an idea site", she searches for topics to get ideas. Not too much of a stretch to think that when a need for a new Hybrid comes up, folks need to get ideas, see what their friends are doing. Many great examples of dealers using SM, not selling anything but instead being part of community, joining conversations to help, having fun, making people laugh. Go to Facebook and search for "Suzuki of Wichita", pretty amazing.

Should Dealers Have Interest in Pinterest?

@emiltsch @loritodd

I would love if my competitors spent the majority of their day on social media sites trying to join the community. This way, I can worry about actually selling cars.

I am very active in many online social communities. You know how many cars I have sold from it? One.

I would rather spend my time with my church congregation or interacting with families that do the same activities as my daughter.

Why would I spend all this time on social media when I can find a better and more geographically pleasing audience in my own backyard.

The goal is to not push cars down people's throats. Nobody, in real life or online, likes to be marketed to. Rather, be a part of a community and people will come to know what you do. As a part of their community they may find they trust you - and business will come. Sporadically.

My time and money is best spent finding more ways to drive traffic to my site and converting them to leads.

Sure, it may take a minute to pin a car to Pinterest. But, how are you building a community around you to see that pin? Certainly not as a car dealer. And, it is that process that is time consuming and not really worth the ROI unless you already have a vested interest in that community and the car sale is secondary. And, in that case, I would never pin a car for sale anyway. It is a violation of that trust and that community.

Should Dealers Have Interest in Pinterest?

@loritodd "Not worth the time; takes a lot of time to curate" - it's take but a few seconds to pin something w/the pin it button.

While it may be against their etiquette, it's also part of their master plan to have brands flock to the site to eventually monetize the activity within the site. Eventually you'll probably see branded boards as well.

I don't think anybody is trying to sell a car via Pinterest. (If you are, please stop ASAP) Here's a perfect example of the utility that can come from it - I pinned one of our cars, a slick Mercedes convertible, to my cars board. An existing customer of ours liked the pin, re-pinned it & even commented on it. What's the benefit? She's an active user with a large following on her networks & her activity was shared across her networks - creating yet another passive opportunity for our brand to be shared by someone considered influential among her network.

Another great example of how it's helped create awareness & drive traffic has come from pinning infographics from our blog. I believe every infographic I've posted has been liked & re-pinned. (and each post creates a link back to the blog)

There are ways to leverage every platform, the key is doing it in non-obtrusive ways - learn how to fit into the community and be a smart participant and it can work...in any community. Simple playground rules:)

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