Ingesting a CarFax & Cargurus phone leads into Vinsolutions. The lead source doesn’t offer a difference from traditional leads from these two. Need to assign these accordingly as to not disrupt our round robin lead process. The ADF source does show “phone” but neither of these sources are interested in parting them for us. Anyone known workaround? Thanks in advance.
-
This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
I hate when those come into our CRM, becuase it's always a duplicate lead, since our sales team has entered it already. I normally ask for them to turn off the phone call leads like that.
I do the same as what @jscole86 does. Turn them off from pushing XML lead notifications. They're phone ups, not internet leads, so they need to follow your phone up process and not an internet process. Hopefully you have a phone tracking tool in place anyway which would allow you to track them for logging accuracy in your CRM as phone ups. Also, you can just go into the CarGurus/CarFax dashboard, view the phone numbers, search the number in the CRM to confirm it was logged and move on.
✨ AI Highlights
- A dealer asks how to properly handle incoming phone calls generated through Carfax and Cargurus listings in their Vinsolutions CRM, since these leads aren't differentiated from web leads and disrupt their round-robin assignment process.
- Respondents recommend disabling XML/ADF lead notifications from these sources entirely and instead routing phone-initiated leads through a dedicated phone tracking process, since they're phone ups rather than internet leads and would otherwise create duplicates and workflow conflicts.
A dealer asks how to properly handle incoming phone calls generated through Carfax and Cargurus listings in their Vinsolutions CRM, since these leads aren't differentiated from web leads and disrupt their round-robin assignment process. Respondents recommend disabling XML/ADF lead notifications from these sources entirely and instead routing phone-initiated leads through a dedicated phone tracking process, since they're phone ups rather than internet leads and would otherwise create duplicates and workflow conflicts.
Replies
Views
2
1,700
Started
Last Reply
Latest posts
-
Automotive Photographer Rates 2026?- Latest: Jeff Kershner
-
Where Dealership SEO Growth Often Comes From
- Latest: darrenstromain
-
