A.I. ain't A.I. in automotive. It is B.S.

[joe.pistell]

ook 10+ seconds to provide this meh response

ooo, you guys are though. I think Zenzio's bot is a great MVP. I think Aisa bot is AI RAG system. It's structured data feeding a LLM.

Fitz is a Zenzio client, so I went to a VDP and spoke to is like I was on the lot and I was talking to a rep on THIS VIN that I am looking at.



"looking to buy a NEW vehicle? Fitz is a used car store...




Not perfect, but it's 100000x better than the chat bots we got now.



Not bad, again, not perfect, but it's 10 orders of magnitude better that todays bots



Overall, Asia looks to have a good foundation to grow from.

 

[Carsten]

Picking up Joe's link for: Fitz is a Zenzio client

This could be useful but ...

It isn't aware of the vehicle I'm looking at so this causes confusion.
-- It provides CTA style of comments that I don't need. I'm looking at a used car, why ask me if I'm looking for new/used?

You close the chat and the memory is all gone.

The chatGPT delay is long and if it needs to think that long and provide an answer that isn't close to what I'm looking for, it's frustrating.

Personally, I wouldn't use it in it's current iteration.

i agree that it's a good start but I wonder if it was tested with actual customers?

 

[Carsten]

Picking up Joe's link for: Fitz is a Zenzio client

This could be useful but ...

It isn't aware of the vehicle I'm looking at so this causes confusion.
-- It provides CTA style of comments that I don't need. I'm looking at a used car, why ask me if I'm looking for new/used?

You close the chat and the memory is all gone.

The chatGPT delay is long and if it needs to think that long and provide an answer that isn't close to what I'm looking for, it's frustrating.

Personally, I wouldn't use it in it's current iteration.

i agree that it's a good start but I wonder if it was tested with actual customers?

 

[joe.pistell]

I'm looking at a used car, why ask me if I'm looking for new/used?

 

[joe.pistell]

I'm looking at a used car, why ask me if I'm looking for new/used?

 

[Carsten]

They fixed the problem with the chat resetting. Nice!

"Are you leaning towards a new or pre-owned vehicle for your purchase?"
I was asking about the 2020 tacoma.

If you are trying to move me up in the sale then I would rather see: Would you be interested in learning about our newest model?
Or something similar, but, likely, as I said, it is because of the AI isn't aware that I was looking at a used car.

 

[Carsten]

They fixed the problem with the chat resetting. Nice!

"Are you leaning towards a new or pre-owned vehicle for your purchase?"
I was asking about the 2020 tacoma.

If you are trying to move me up in the sale then I would rather see: Would you be interested in learning about our newest model?
Or something similar, but, likely, as I said, it is because of the AI isn't aware that I was looking at a used car.