I am on ADP CRM and we do not like it either, however I do know how to correct it from marking deals dead after 60 days...
Go to system administration and then go to locations. Click on the location you want to change this for (we have 6 locations so we changed it on all of them) and then click edit.
Once the page opens scroll down to the bottom of the page and you will see an area that says, "Update deal status to "Lost Sale" after XXX days of inactivity" We changed ours to say 365 days so deals that may still be working are not marked lost sale just because of inactivity...
Hope this is some help! We have been on the system for almost 1 year and are still struggling with it.
Good luck!
Go to system administration and then go to locations. Click on the location you want to change this for (we have 6 locations so we changed it on all of them) and then click edit.
Once the page opens scroll down to the bottom of the page and you will see an area that says, "Update deal status to "Lost Sale" after XXX days of inactivity" We changed ours to say 365 days so deals that may still be working are not marked lost sale just because of inactivity...
Hope this is some help! We have been on the system for almost 1 year and are still struggling with it.
Good luck!