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The thread opens with a discussion about Cars.com introducing dealer reviews in spring 2011, with professionals debating whether the move adds healthy transparency or creates problems for dealers — particularly around fake negative reviews and the reality that unhappy customers are far more likely to post than satisfied ones. A key insight from Jeff Kershner is that dealers should simply build review solicitation into their process rather than fear the trend. The thread then devolves into unsolicited consumer testimonials posted by apparent spam accounts, ironically illustrating exactly the fake review manipulation concerns raised earlier.