Good morning,
We have 599 in and 5 paid to date(8/13), 10 rejections that have been resubmitted.
The rejections where on the early deals (July 25-27) and are simple to fix, mainly that our signed buyers order got cut off in the scanner, making the signature hard to read. Insurance Proof is critical, let them know if you have multible pages of proof because we found that the stop looking if the see the wrong dates on page one. scan oldest proof first and label the pages 1 of 3, 2 of 3 etc
NADA meeting last week, the NHSTA, rep said that they prefer single black and white PDF
Nothing paid or rejected newer than 7/28 so they are now 16 day's behind (according to autonews.com only 300 people at CITI are working on the invoices)
We stopped using Autocheck for prior, and make the customer go to the DMV it costs $10 for a printout of REG and $10 for a printout of Title.
We have found suspensions on these printouts, which do not show up on Autocheck.
If you have to call CARS.gov, i find that 8:01 am is the best, you get right through. hit 1 the minute she starts talking then 2 and then follow the menu.
We built a little online tracking ap that all our stores can update, and allows the wholesale, auction team to post the Disposal forms, which by law must be emailed to Cars.gov no later than 7 days after delivery.
If you have any other questions, let me know
Kevin Leigh
Director of e-Business
West Herr Auto Group
[email protected],
Welcome to West Herr New York, NY State's Largest Vehicle Retailer