- Jul 21, 2020
- 15
- 6
- Awards
- 2
- First Name
- Richard
That is because it gives what the customer wants (most anyways) upfront, with no jick/games -- "how much is it monthly"
The other DR tools have account gateways, click 3 times to exit, hard to change vehicles (without saving my info), completely separate website, and yet cost 2-3x as much.
This!
It's what has shaped our websites to include site-native search by payment on our SRP's that feed into remote retail if the customer desires.
I firmly believe that Carmax and Carvana do a much better job than a vast majority of dealers about delivering meaningful payment and budget information with complete disinterest (at least at first) into getting my personal information. Like @Alex Snyder said, 82% of your customers are leaving the store in an vehicle... and a payment!