So I just found out that our dealership's CRM, Dominion CRM, is reverting to being supported by CRMSuite. I knew they were reselling it, but curious what happened.
It was a slightly odd arrangement with Tier 1 support handled by Dominion employees, but then anything more challenging had to be escalated to CRMSuite, but we weren't able to communicate with them.
Jeff,So many things I could say about this before it even got started...
We were "this close" to partnering up with Dominion for CRM as we are currently in the market and really liked the tool. Proverbial bullet dodged...Let's just say... having a good idea on how these 2 companies work, some of their history and the personalities involved, the moment I heard about this partnership I was giving it a year before it all fell apart.