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GMB issue with Service listing showing up instead of Main dealership listing

Still seeing it here on my dealer's listings, a couple weeks later. Dealers are starting to understandably get peeved.

We've reached out to Google support on multiple channels (help tickets, actual human beings, Twitter, the GMB forums), but the latest is that it might be on Google search team rather than their GMB Listing team



...But now the GMB support forum that had this info is now deleted, so no real news. https://support.google.com/business/thread/27674936

Sure glad Google decided to start paying more attention to dealers. :)

Is anyone else still experiencing this issue? Any good fixes yet?
 
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Still seeing it here on my dealer's listings, a couple weeks later. Dealers are starting to understandably get peeved.

We've reached out to Google support on multiple channels (help tickets, actual human beings, Twitter, the GMB forums), but the latest is that it might be on Google search team rather than their GMB Listing team



...But now the GMB support forum that had this info is now deleted, so no real news. https://support.google.com/business/thread/27674936

Sure glad Google decided to start paying more attention to dealers. :)

Is anyone else still experiencing this issue? Any good fixes yet?

Meanwhile, back in Hyderabad (Google India HQ). :goodbye:
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✨ AI Highlights

Automotive dealers are experiencing a Google My Business issue where service department listings appear in search results instead of the main dealership sales listing when customers search for the dealership's branded name. While some participants attribute this to Google's algorithm favoring service listings (since most GMB calls are service-related), the original poster and others believe it's a glitch that should resolve itself; however, the issue persists weeks later with Google support unable to provide a clear fix, leaving dealers frustrated and their incoming calls potentially misdirected to service departments.

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