Has anyone noticed in the last month that CDK no longer has a direct connect to file a trouble case? Instead they shoot you directly to their community and you look to see if anyone else is having the same problem? So we are paying a premium for business support and getting what an end user would get that owns any electronic device that probably doesn't have a customer waiting on them.
- May 1, 2005
- 4,501
- 1,788
- Awards
- 12
- First Name
- Jeff
- Feb 11, 2015
- 2,492
- 764
- First Name
- Alex
There you go... your co-op dollars at work folks. When guys like Pasch get angry at consultants (me in particular) for pointing out CDKs niggardly ways, it makes me realize it's a giant sham and they're all in on it to screw over dealers.
It's lazy, pathetic and cheap.
Last edited:
This doesn't happen too often, but I'm actually at a loss for words here. I can't honestly imagine that CDK would do such a thing. If there is no direct way for dealers to contact and get support, that's just mind blowing. Any OEM that considers that lack of service to be acceptable is sending a clear message to dealers that they are completely on their own. The only thing a dealer can do is write off the expense, bury the OEM site, and get a real website provider with real service.
- May 1, 2006
- 3,613
- 2,549
- Awards
- 13
- First Name
- Alex
- Feb 11, 2015
- 2,492
- 764
- First Name
- Alex
I think it's worth mentioning that a lot of start-up groups or small conpanies do this because they don't have the dollars to apply to a chat or a support ticket resource. Typically, they firstly force you to search in their glorified FAQ system, secondly allow you to submit a support a ticket.
It's laughable IF CDK is applying the same process in order to save money. They'll probably brush it off as... we created a smarter protocol. Meanwhile... how much money do they siphon?
It's laughable IF CDK is applying the same process in order to save money. They'll probably brush it off as... we created a smarter protocol. Meanwhile... how much money do they siphon?
Last edited:
