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This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
Ralph Ebersole, a former vendor-side professional, returns to car sales and documents the shocking lack of modern practices at his Chicago-area dealership—no formal training, minimal digital retail infrastructure, and salespeople unfamiliar with basic vehicle specifications. The thread evolves into a broader discussion about how a significant portion of the automotive retail industry still operates with 1990s-2000s practices, with many dealership employees and managers failing to invest in self-improvement or measure the ROI of their technology investments. The key insight is that while some dealers embrace digital transformation, a much larger segment remains profitable despite being technologically backward, creating a massive blind spot for vendor CEOs and product teams who assume the industry is more modernized than it actually is.