Nothing that Jay says in his post will convince anyone to more actively pursue Social Media. But if you do have a Social Media program in place, it gives some insight into a few meaningful metrics to monitor - well beyond 'fan count' and 'likes'.I haven't had time to read Ed Brook's link to Jay Bayer, clues maybe in there, but, from my seat right now, just like Social Media itself, you may not beable to pigeon hole it into a ranking system. This connects to Rob Fantano's great observation that SM has to be created inhouse because its an extension of the spirit of the stores leadership (see rant above