Perhaps this is an oversight by the dealer I'm working with, but we received the voicemail below during a recent mystery shop. The voicemail was the first call received to a new lead submitted on the dealer's FCA-approved Dealer.com site. It came in one minute before the dealer's BDC called and this call provided a different phone number (a toll-free number, which I removed, since it dials back to the dealership) and the agent on this call mispronounces the dealership's name twice (which I removed, as well). The dealer's BDC Manager and the GM said they had no idea these calls were being made on their behalf to their customers. While I'm not against using an outsourced BDC to make calls, these must be pre-approved by the dealership, be part of a well-defined process, and should be completed by a native speaker of the language.