- Jul 9, 2026
- 44
- 33
- Awards
- 3
- First Name
- Kenny
Curious if every store has one of these.
Everything runs fine until somebody takes a few days off and then you realize they’re the only person who really knows how part of the process works.
Could be titles, accounting, recon, inventory, CRM, service, whatever.
Doesn’t even mean the process is bad. Sometimes that person has just been doing it forever and knows all the little stuff nobody else does.
What is it at your store?
And if you’ve actually gotten away from depending on one person like that, what did you change?
Everything runs fine until somebody takes a few days off and then you realize they’re the only person who really knows how part of the process works.
Could be titles, accounting, recon, inventory, CRM, service, whatever.
Doesn’t even mean the process is bad. Sometimes that person has just been doing it forever and knows all the little stuff nobody else does.
What is it at your store?
And if you’ve actually gotten away from depending on one person like that, what did you change?
