- Apr 7, 2009
- 18
- 0
- First Name
- Steve
I'm interested in hearing from anyone who uses XTime in their dealership for service scheduling. I'd like to know what you like about XTime and, what you don't.
I'll start off by giving a few, just a few, of my many opinions about Xtime - good and bad.
To begin with, I fully acknowledge XTime as the leader in service CRM software. The GUI is easy to work with, all day, day in and day out. The Daily Ledger is a very strong feature, especially since the enhancements which make is less cumbersome to use (one click access to all appointment details).
What I don't "get" are some of the other features that just don't work. Campaigns. I would love to have the ability to build an outbound call campaign to contact several hundred customers quickly to promote a $20 oil change to fill up a weak schedule tomorrow. This feature in XTime is marginal at best. I don't use it much.
Too much of XTime is "shoot from the hip" in execution. I'm far too precise a customer hunter to be thrilled with it.
I've worked with a lot of software in a variety of customer service environments. This playing field that is automotive service CRM I compare to the days of Atari video games - the beginning.
I fully acknowledge XTime as the market leader. I'll save a lot for other threads. i just want to throw some thoughts out there and see what bounces back in the form of added comments by others.
Bring it!
I'll start off by giving a few, just a few, of my many opinions about Xtime - good and bad.
To begin with, I fully acknowledge XTime as the leader in service CRM software. The GUI is easy to work with, all day, day in and day out. The Daily Ledger is a very strong feature, especially since the enhancements which make is less cumbersome to use (one click access to all appointment details).
What I don't "get" are some of the other features that just don't work. Campaigns. I would love to have the ability to build an outbound call campaign to contact several hundred customers quickly to promote a $20 oil change to fill up a weak schedule tomorrow. This feature in XTime is marginal at best. I don't use it much.
Too much of XTime is "shoot from the hip" in execution. I'm far too precise a customer hunter to be thrilled with it.
I've worked with a lot of software in a variety of customer service environments. This playing field that is automotive service CRM I compare to the days of Atari video games - the beginning.
I fully acknowledge XTime as the market leader. I'll save a lot for other threads. i just want to throw some thoughts out there and see what bounces back in the form of added comments by others.
Bring it!