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Phone Ninjas — DealerRefresh Vendor Library
About suggest a correction →
Phone Ninjas, founded in 2010, is an automotive-specific phone coaching and training company that provides ongoing one-on-one coaching, mystery shopping, and scripting services to car dealerships to improve phone handling, appointment-setting, and show rates across sales, BDC, service, and parts departments. Their proprietary Phone Skills Index (PSI Score) has become an industry benchmark for evaluating dealership call effectiveness. They operate on a month-to-month model with no setup fees, delivering weekly call reviews and personalized feedback to dealership staff.
Community evidence → Stable
Phone Ninjas has 60 mentions across 20+ years of DealerRefresh dealer discussion — rated 97% · Favorite. The community includes 35 positive and 1 negative takes.
60 mentions · 35 positive · 1 negative · Scored from 20+ years of candid DealerRefresh discussion. Scores shift as new conversations happen.
POSITIVE
"Phone Ninjas generating particular excitement for their ambitious 20x20 booth setup"
NADA 2013 →
POSITIVE
"When speaking to one of my Phone Ninjas clients recently, they expressed their dissatisfaction with the reconditioning tool they were using. I offered to work with them to build a better product. I am now proud to announce the release of Recon Ninjas!"
Tracking the Used Car Reconditioning Process →
POSITIVE
"I have used this strategy for the last three years when hiring coaching staff for Phone Ninjas, and I often have"
How to Hire Great Salespeople →
POSITIVE
"why have a six figure person do this when you can hire Phone Ninjas to do it more efficiently!"
Question to the community? →
POSITIVE
"For more details: [url=http://bit.ly/oighBc]Phone Ninjas.wmv - YouTube[/url]"
Digital Dealer 11, Are You Going? →
NEGATIVE
"Unfortunately most of my team were trained by Phone Ninjas and that's a line that they trained to use, A LOT. And you're right, it's hard to get them to stop using."
Your presence is your leverage →
MIXED
"My only goal is to help dealers sell more vehicles. I accomplish this goal by teaching salespeople how to be more effective on the phone. There are no smoke and mirrors in what I teach. The techniques I teach have been around for many years. What makes my company different is the way we deliver the training. I am very proud of the fact that Phone Ninjas has helped many increase their incomes by becoming more proficient on the phone."
Phone Up Ninjas makes AutoBlog →
NEUTRAL
"sponsored by DealerEProcess, Content Motive, Phone Ninjas, and Vista Dash"
DD23 After Party. Sep 19th @ JEWEL →
NEUTRAL
"Jerry Thibeau from Phone Ninjas offering data showing that price questions are rarely asked (4.5% of calls) and suggesting that when they are, salespeople should redirect to discussing the trade-in rather than deflecting on price."
How do you get around giving up price over the phone? →
NEUTRAL
"Phone Ninjas, an automotive training company, posted a job opening for an Automotive Phone & Internet Trainer requiring dealership experience and willingness to travel 8-10 days monthly, with no pay cut guaranteed."
Phone Ninjas is Hiring! →
NEUTRAL
"featuring Phone Ninjas' Mike Hoyser addressing how dealerships should adapt their phone handling strategies for 2020"
Mike Hoyser - Does “your presence is your leverage” work anymore? →
NEUTRAL
"Phone Ninjas and DealerOn are running a competition to identify the top automotive internet salesperson"
Are You an Internet Ninja Warrior or a 90 Pound Weakling? →
NEUTRAL
"Chris Vitale from Phone Ninjas discussing the topic of outsourcing Business Development Centers (BDCs)"
BDC Anger Management | Chris Vitale →
NEUTRAL
"Jerry Thibeau responds by offering free phone scripts through Phone Ninjas, directing her to fill out a form for access."
Building Strong Scripts? →
NEUTRAL
"Phone Ninjas is recruiting remote automotive professionals for two positions: a Coaching role and a Coaching Assistant role, both requiring full-time availability and reliable home office setup."
Looking to hire experienced individuals for Phone Ninjas →
NEUTRAL
"Phone Ninjas, a growing company, is recruiting for remote coaching positions to train dealership staff on sales scripts and call handling through mystery shopping and performance review."
Looking to hire individuals with Dealership experience for Phone Ninjas →
NEUTRAL
"Phone Ninjas is hiring full-time and part-time Coaching Assistants for remote work, responsible for organizing and routing sales, service, and parts calls to coaches daily."
Work from home for Phone Ninjas! →
NEUTRAL
"Derrick Woolfson of Phone Ninjas discussing how the automotive industry's two-year seller's market has atrophied sales skills"
Two Years of Order Taking is Over | Derrick Woolfson of Phone Ninjas →
NEUTRAL
"Jerry with Phone Ninjas"
Since DR is the only forum NOT sponsoring a conference this fall... →
NEUTRAL
"Those numbers are taken from the 300+ dealers who are on the Phone Ninjas training platform. They represent dealers from Florida to California and even a few crazy Canadians. Of the 5000+ calls we coach each month, we probably only hear the ad source on less than 20% of them."
Should I cancel Cars.com? I heard Carmax has. →
NEUTRAL
"Occasionally we'll have a dealership jump off the Phone Ninjas program and it's usually a case of the above."
Who is in charge at your dealership? →
NEUTRAL
"I tell dealers this all the time when they come on the Phone Ninjas platform. We give you the tools to improve, it's the job of management to make sure the salespeople are doing the exercises."
Same Product - 2 alike dealers but 2 Very different results.. →
NEUTRAL
"If you'd like to sign up for my newsletter, you can do so here: [URL="http://www.phoneninjas.com/ninja-tools/"]Phone Ninjas Newsletter[/URL] Just register for Ninja Tools and you'll be on our mailing list."
Newsletters →
NEUTRAL
"It's the number three add source we hear the most at Phone Ninjas."
Need input on getting some new car leads →
NEUTRAL
"To be successful with Craigslist your people need to be full blown Phone Ninjas!"
Cars.com & Autotrader.com Are you all really doing that great of #'s? v. Leads? →
NEUTRAL
"You could get a get a crew of phone ninjas working out of India for about $3/hour doing robo call'n."
I prefer ISMs working cradle to grave →
NEUTRAL
"Phone Ninjas for lead follow-up"
Are any "salesperson" training systems worth their weight? [NEWBIE QUESTION] →
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