service

  1. M

    What is the impact of EVs on service revenue?

    As EVs are getting more popular what impact are you seeing it make on your service dept revenues? The claim that EVs need dramatically lower service hold any weight? Is it translating to lower revenues? If so, how are you thinking about the future? I understand it may be too early to tell but...
  2. 1000cuts

    Improving Survey Take Rate

    Good day y'all! I've been reading a lot of great posts here, but this is my first time posting so I wanted to first say thanks because there really is a ton of awesome ideas on these forums. I am hoping for some help since I recently started working for a large Dealership Service Dept and we...
  3. Kmag70

    Seeking feedback for an AI support product

    Hey, champs. According to a recent survey, dealers miss 20% of inbound calls and the service department misses 21% on average. 40% of those are new leads on average. That's a lot of money on the table. That's why we are building AI-powered phone support that instantly answers every call 24/7...
  4. Chris Vitale

    Ninjas What's the ideal appointment system in the shop? Service BDC or no Service BDC?

    There are a few points to consider when debating on adding a service BDC. How big is your shop? What are your primary appointments being made? Are your advisors overworked, or can they handle making their own appointments? These are all important things to consider when determining whether a...
  5. Alex Snyder

    FRIKINtech Whoa! Only 19.1% of sold customers are using your service drive

    Service is a bigger opportunity than you think. As we approach the 1st anniversary of SERVICEiQ, we have learned a ton, but the biggest surprise just dropped on my lap. In conversations with a few data-driven dealer groups, they believed 60% of their service business was to customers who did...
  6. J Picciotti

    A Few Reasons Why Mobile Service Needs to Fall to the Wayside and Fast...

    A Few reasons why Mobile service needs to fall to the wayside and fast… It’s been a trend in the recent year to send an associate to a customer instead of having the customer come to the shop for a “mobile service”. Dealerships have been working tirelessly to ensure that our customers feel...
  7. J Picciotti

    Which works best? A fixed ops BDC or the actual personnel?

    Which works best? A fixed ops BDC or the actual personnel? This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room, then our customers who have dropped off for the day. BUT we all know that cars do not show up on their own so...
  8. S

    Toyota Service Offer Calls?

    Hello, We have been receiving calls from customers stating that they received a call from "Julia" offering Toyota service specials. This person calling our customers is asking for the customers email so that they can email them Toyota Service Offers. I don't believe this is a feature of any of...
  9. todd.smith

    Will COVID-19 dealership CERTIFICATION become a thing?

    COVID-19 Certification I believe this is potentially coming if this pandemic becomes a long-term situation within the United States or becomes a recurring annual issue. This certification would entail dealerships meeting a strict set of protocols to maintain the health and safety of not only...
  10. jwittler

    PR & News Help us Work with DHS to #AllowSafeAutoSales

    Hello friends. Jacob from Cars.com here. Yesterday, Cars.com, Dealer Inspire and DealerRater joined the fight to advocate for indy and franchise dealerships to be permitted to sell and lease vehicles to support the rest of critical infrastructure during this time. We believe this can be done...
  11. Jeff Kershner

    Coronavirus - the Automotive Industry and your Dealership

    Few industries are as interconnected around the globe as the automotive industry. With growing concerns around this Coronavirus (COVID-19) and products coming from so many impacted areas, what are you predicting? What precautions should or will your dealership? Are any of your cars built...
  12. Brittany

    Why Service At A Dealership?

    Hey guys! :hello: How does everyone get customers to use a dealership's service lanes instead of running up to the closest Jiffy Lube or mom-and-pop repair shop? I'm thinking about things like factory parts, technicians that are manufacturer certified, etc!
  13. MollyCurry

    Deals4Dealers Win a Trip To Spring Training (And Get Some Training)

    Who doesn't love baseball? Who doesn't want to get better at their job? Tech folks who enter can win a chance to see Boston Red Sox at JetBlue Park in Ft. Myers! This deal is offered by The Group Training Academy and Federated Auto Parts. More here...
  14. Stevie

    Service/Body Shop CSI (BDC)

    I currently manage the dealership's sales BDC and have been doing so for quite some time. I was asked today to create a proposal of having a dedicated "Service BDC Person" to follow up on ROs for the Service department and Body shop in hopes to help raise our CSI scores. Our customer's biggest...
  15. Justin

    Deals4Dealers Every dealer wants to sell more right?

    Gubagoo is the only behavioral marketing platform in the industry that helps you get the most out of all that money dealers are spending to create demand on the website. We work with over 5,000 Dealerships that trust us with their traffic (Larry H. Miller, Group 1, Asbury). You're traffic...
    • Justin
    • Thread
    • automotive chat consumer behavior consumer journey conversion online retailing optimization selling cars service
    • Replies: 8
    • Forum: Deals4Dealers
  16. Dan Sayer

    Online Appointment Conversion KPI - XTime

    Quick question. We have five stores using XTime and they have been pleased with the service drive functionality. My question is the online scheduler metrics. As a group we saw a 24% conversion rate from Appointments Started to Appointments Booked on desktop and 14% on mobile. Is this good...
  17. cbautomotive

    Service Manager - Punta Gorda Area, FL

    We are looking for an experienced Service Manager to join our dealership. Click here to Apply! The Service Manager is responsible for all operations within the service department, from hiring and managing technicians and service advisors, to customer service. Ensure that customers receive...
  18. Caleb Twito

    Where's the Service Training love?

    First, I'm not in Fixed-Ops training. It appears that the sales staff gets a lot more love when it comes to process and sales training. Why is that? Isn't the service department an extremely important extension of the sales staff? Do you place as much importance on the service process as sales?
  19. Carlito Mojica

    RFID technology in the service lane

    Which vendors offer this? I would like to identify previous customers who enter the service lane. This would be helpful so they can be greeted promptly by a monitor and notifies the service advisor their customer has arrived.
  20. Nathan Thompson

    Starting A Service BDC-Come along for the ride!

    Hello to all, My name is Nathan and I thought I'd stop by to introduce myself. I've been in this wonderful business for right at ten years now. I've enjoyed selling for brands such as Chevy,GMC, Buick, BMW, Volvo, Toyota, Nissan, and Honda. I also got my fiancé into the business and she has...
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