Hello Everyone,
I am the General Manager of SocialUPs and I take our reputation very seriously and until our company name was posted here, this thread wasn't hitting our radar.
On 6/3/2011, Derek (Non-Signatory) called to sign-up on behalf of Jason Pilger Hyundai. He was a customer from a previous dealership he worked at and wanted to sign up at the new store he was at. We normally don't require 365 day contracts but Derek insisted that he would sign a 365 contract if we could discount our fees. We agreed to discount our fees to earn the 365 day contract. The company credit card was provided on the contract which told me he was authorized enough to have the company credit card. Derek also mentioned he needed to speak with Jason Pilger (Owner) to get approval.
3 months later Derek was no longer with Jason Pilger Hyundai and Marc Wamsley had taken his place. Because Marc knew nothing of our program he called in to cancel and we explained to him that a 365 day contract was signed. He said he would let the owner know. Jason Pilger called me directly and I offered for him to pay the difference between what a 90 day contract and a 365 day contract would have cost (about $1000 difference). He was extremely rude and said no he won't pay another penny, that he didn't sign the contract. I explained to him that a company credit card was provided and more then likely if a "company" credit card was provided either you knew about it or the person providing the card has sufficient privileges to sign the contract.
A potential customer brought this thread to our attention and I immediately contacted Marc to find out why the entire story wasn't posted. Marc asked what could be done and I explained to him that we wanted the difference between the 90 and 365 day contract. Marc went to his GM and the GM approved to pay us $450 (half of the difference). Marc called and asked if I would meet him in the middle and I agreed because both of us were in the wrong. We didn't make sure an authorized signer signed the agreement and they let an unauthorized signer sign contracts and provide company credit cards. As soon as they pay the $450 we will be adding them back on as admins to the page.
Pardon any spelling/grammer errors. I am a very busy person and stopped my entire day to respond to this post personally. I have 20 people in the conference room waiting for me.
Once again, I take our reputation very seriously and am willing to speak with anyone who has questions about our business decisions. If you ever hear anything negative about our company please feel free to contact me directly for our side of the story.
Respectfully,
Jason Girdner
General Manager
SocialUPs, LLC
(888) 656-3881 Ext 2101
