Do you pay for an ILM & CRM tool?

[john.quinn]

Toyota ELMS is just a name for their certification program I believe, not a mandated ILM product. For example, VinSolutions can receive Toyota leads via the new ELMS program.

You need to do more homework. ELMS = Enterprise Lead Management System

 

[mattwatson81]

You need to do more homework. ELMS = Enterprise Lead Management System

It is the name of the certification/lead distribution system, not the name of a specific CRM or ILM tool. I know this for sure.

 

[john.quinn]

It is the name of the certification/lead distribution system, not the name of a specific CRM or ILM tool. I know this for sure.

Lead distribution, yes. Toyota does have a tool called 'TDDS lite' for dealers who do not have a CRM/ILM or who have a non-certified CRM/ILM

 

[bzweifel]

Do you work out of both tools at the same time (bi-manual input system )?

Yes. ILM is Buzztrak. CRM is "ADP CRM".

If YES, I'm curious as to why you still have two separate tools in this day and age?

Because our CRM is "ADP CRM".
I'll leave it at that; I've quickly found out how many people read these forums.

 

[kwilkerson]

Yes. ILM is Buzztrak. CRM is "ADP CRM".



Because our CRM is "ADP CRM".
I'll leave it at that; I've quickly found out how many people read these forums.

Apparently, we're switching to iMagic for iLM and will continue to use ADP CRM for what it does. Stay tuned....

 

[john.quinn]

Wow. Curious -- what keeps you on ADP CRM? Seeing this separation of Church and Pews really surprises me.

 

[Jerry Thibeau]

Wow. Curious -- what keeps you on ADP CRM? Seeing this separation of Church and Pews really surprises me.

Can you say "long term contract?" Would be my best guess.

 

[yagoparamo]

I'm not trying to promote our product here, but wanted to provide my knowledge on the topic here about OEMs.

VinSolutions can receive Mitsubishi leads. So AVV is not the sole provider. Per Jeff's comment, it surprises me that eLead can't receive Mitsubishi leads directly.

from CTO------------>Director of Advertising

 

[Alex Snyder]

Dealers should only have a CRM in this day and age. If they have an ILM and CRM, then they must have the wrong CRM that lacks good internet capabilities.

I'm not trying to promote our product here, but wanted to provide my knowledge on the topic here about OEMs.

VinSolutions can receive Mitsubishi leads. So AVV is not the sole provider. Per Jeff's comment, it surprises me that eLead can't receive Mitsubishi leads directly.

Toyota ELMS is just a name for their certification program I believe, not a mandated ILM product. For example, VinSolutions can receive Toyota leads via the new ELMS program.

I don't think there are any manufacturers that force a specific system that I know of. We receive leads for all major OEMs, and I'm pretty sure most other major CRM vendors do as well.

Let me summarize for you: VinSolutions can receive leads. Got it - thanks

 

[yagoparamo]

Let me summarize for you: VinSolutions can receive leads. Got it - thanks

LMAO