Dealer.com is the only website provider the dealer I am now at ever used. So that must be 20 years! This year we switched to Dealer Inspire and they have been great. When I notified some long term contacts there every one of them knew what company I was switching to before I finished telling them. They are clearly losing share. The primary reasons for the change were #1 Website Speed, mobile in particular and a general change of attitude from the folks in Burlington. Having been bought out, I realize that they have to produce numbers, but things are changing. The technical expertise is harder to reach and they are becoming more "salesy." They seemed to be turning into a typical "help desk" where you deal with rookies and the ticket gets escalated as needed. That's a tough adjustment when for so many years the solution was a direct call to your advisor. Virtually every monthly review was laced with a sales pitch. Happy with DI & would recommend them.