• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
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If you accidentally tap DealerScience in their widget, it'll open a new tab and take you to the DealerScience home page. Just what the customer is looking for!

As an aside, it also happens to be a "dofollow" link. Pass on that link juice!
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This is what showed up for me on a S8 w/ Chrome. I clicked the menu icon on the top right. The floating text widget, a floating chat widget (I think) and another text us pop up. It's to much. I mean, I literally just showed up (hypothetically walked in the door).

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That text service is offered by Edmunds, and they recently updated to a less intrusive and cleaner mobile chat.
 

✨ AI Highlights

Automotive professionals documented numerous examples of poor website usability across dealer sites (Honda North, BMW North Scottsdale, Right Toyota) and vendor platforms (CarCode), citing problems like obstructive chat widgets, cumbersome mobile navigation, and outdated browser requirements that frustrate potential buyers. The consensus is that dealers should hold third-party vendors accountable for these experiences, as bad UX directly damages lead quality and customer acquisition. The thread reveals systemic laziness in the industry regarding lead generation UI design, with participants calling for dealers to demand better standards from their software providers.

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